https://community.bt.com/t5/EE-TV-YouView/Loss-of-thumbnails-on-BT-Box-recordings/m-p/2458695#M84870 <P>Known issue with YouView data. They're working on it.</P> Fri, 03 Apr 2026 08:16:54 GMT DarrenDev 2026-04-03T08:16:54Z https://community.bt.com/t5/EE-TV-YouView/Loss-of-thumbnails-on-BT-Box-recordings/m-p/2458694#M84869 <P>We are using a BT box for our recordings and over the last couple of days all our recordings are missing their thumbnails. I have reset the box, made sure we have the latest software update etc. Also when we play our recordings , whilst they play OK, they have a title of the last TV programme we were watching rather than the title of the recorded programme.&nbsp;</P><P>Why might the thumbnails have disappeared - we have over 30% recording capacity left.</P> Fri, 03 Apr 2026 08:00:49 GMT https://community.bt.com/t5/EE-TV-YouView/Loss-of-thumbnails-on-BT-Box-recordings/m-p/2458694#M84869 Flipperty 2026-04-03T08:00:49Z https://community.bt.com/t5/EE-TV-YouView/Loss-of-thumbnails-on-BT-Box-recordings/m-p/2458695#M84870 <P>Known issue with YouView data. They're working on it.</P> Fri, 03 Apr 2026 08:16:54 GMT https://community.bt.com/t5/EE-TV-YouView/Loss-of-thumbnails-on-BT-Box-recordings/m-p/2458695#M84870 DarrenDev 2026-04-03T08:16:54Z