https://community.bt.com/t5/EE-TV-YouView/Access-denied-to-ITV-channels-in-IP-mode-despite-being/m-p/2460927#M84969 <P>The first step is always going to be to try a factory reset (assuming you've already tried turning the power off and on again).</P> Fri, 01 May 2026 09:54:26 GMT DarrenDev 2026-05-01T09:54:26Z https://community.bt.com/t5/EE-TV-YouView/Access-denied-to-ITV-channels-in-IP-mode-despite-being/m-p/2460920#M84968 <P>My elderly neighbour is having this problem every time he switches on his Pro TV box. I registered him with ITV quite a while ago and when I go round to check he is still logged into ITV X. The problem seems to disappear after I go into to ITV X but I’ve told him that this should not be happening and that he hasn’t done anything wrong.&nbsp;</P> Fri, 01 May 2026 09:12:21 GMT https://community.bt.com/t5/EE-TV-YouView/Access-denied-to-ITV-channels-in-IP-mode-despite-being/m-p/2460920#M84968 Brucemeister5 2026-05-01T09:12:21Z https://community.bt.com/t5/EE-TV-YouView/Access-denied-to-ITV-channels-in-IP-mode-despite-being/m-p/2460927#M84969 <P>The first step is always going to be to try a factory reset (assuming you've already tried turning the power off and on again).</P> Fri, 01 May 2026 09:54:26 GMT https://community.bt.com/t5/EE-TV-YouView/Access-denied-to-ITV-channels-in-IP-mode-despite-being/m-p/2460927#M84969 DarrenDev 2026-05-01T09:54:26Z https://community.bt.com/t5/EE-TV-YouView/Access-denied-to-ITV-channels-in-IP-mode-despite-being/m-p/2460930#M84970 <P>Thanks. I will try that when I next see him.</P> Fri, 01 May 2026 10:24:37 GMT https://community.bt.com/t5/EE-TV-YouView/Access-denied-to-ITV-channels-in-IP-mode-despite-being/m-p/2460930#M84970 Brucemeister5 2026-05-01T10:24:37Z