EE TV issues with multi cast

ShaunR — Fri, 22 May 2026 18:45:56 GMT

Hi everyone.

Just wondering if anyone has any solutions on how to get the multicast channels to work again after jumping from partial fibre (fftc) to full fibre this week it seems like my EE TV Pro box is working fine on receiving internet and accessing the now TV app etc fine but I can't watch them directly from the guide menu or youview menu. It's currently showing code ipc6023.

Have tried unplugging both my router and box both for five minutes and then plugging in again with no luck.

Many thanks

Shaun

Re: EE TV issues with multi cast

DarrenDev — Sat, 23 May 2026 12:33:56 GMT

If you're using the router provided by BT/EE and it's past the service activation date then your best option is to call the helpdesk. There's nothing that you can fix yourself.

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EE TV issues with multi cast

Re: EE TV issues with multi cast