Record failed

Apache1 — Mon, 01 Jun 2026 14:11:45 GMT

Hello

I have a EE TV Pro Box and am having issues with recording from TNT sports trying to record the French open tennis, I set the series record from the guide, the red light comes on the front of the box but when the recording has Finnish go to recordings on the box and it says recording failed, not on all recordings, it shows more than one re recording failed, have reset the box and reset the router but still facing the issue.

Have phoned BT tech support but they cannot find the fault all they do Is just send me a replacement box, but this issue happened on the all the EE TV pro box that they replace.

Any help would be greatly appreciated.

Thnks

Re: Record failed

Leanne_T — Tue, 02 Jun 2026 14:20:02 GMT

Hi there @Apache1

Thanks for coming back to the community.

If this has not been resolved with a replacement TV box, I would suggest getting back in touch with our broadband tech guides to see if they can continue troubleshooting with you and see what is needed to help get this resolved.

Leanne.

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Record failed

Re: Record failed