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BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Jakedrum — Mon, 08 Jun 2026 07:54:42 GMT

We’ve had this great digital to box and recorder for a few years. Last week we wanted to record a programme, pressed the red record button, nothing happened. All the other functions work fine.

All the programmes we’d already scheduled to record have been disappeared. And we now cannot set any new recordings.

Tried turning everything off and on again; the remote, the humax DTRT4000, the Sony Android TV. And we’ve checked for latest software on the humax and the tv.

If I do a full reset I assume I’ll lose all my saved recordings. But, even if it works and I regain the record function I’ll also assume this can, and pro will, happen again.

Any thoughts?

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

DarrenDev — Mon, 08 Jun 2026 07:58:53 GMT

At a guess, I'd say the hard drive inside has probably failed. A factory reset may help, but you're right that it also may fail again. You could choose to replace the hard drive, however the T4000 is legacy hardware that is no longer updated - you will find that more and more apps will stop working, as content owners withdraw support from their apps. It's your choice whether you think it worth paying money on something that may not last much longer.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Kimberlin — Mon, 08 Jun 2026 08:06:50 GMT

@Jakedrum I sent both of my Humax PVR boxes to the recycling centre. They were no longer supported by Humax and they effectively became useless items of junk. Do yourself a favour, get rid and get something decent that works.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Jakedrum — Mon, 08 Jun 2026 08:18:43 GMT

Thanks, yeah that's what I'm thinking.

And while the Manhattan T4-R is current we can't know for how long and maybe I must start getting used to the fact we're being moved over to only-streaming like with Freely. No recoding anymore.
Shame. Removes our ability to choose when to watch stuff and makes viewing less convenient. But that seems to be the way it's heading 😕

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Jakedrum — Mon, 08 Jun 2026 08:19:14 GMT

Thanks, yeah that's what I'm thinking. And while the Manhattan T4-R is current we can't know for how long and maybe I must start getting used to the fact we're being moved over to only-streaming like with Freely. No recoding anymore.
Shame. Removes our ability to choose when to watch stuff and makes viewing less convenient. But that seems to be the way it's heading 😕

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

DarrenDev — Mon, 08 Jun 2026 08:21:51 GMT

It's worth noting that the EE TV Box Pro still allows recording, and we plan to continue allowing recording for a few years at least. As long as DTT remains, recording will too.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Jakedrum — Mon, 08 Jun 2026 08:31:26 GMT

Ah OK, thanks. I'd not looked at that box at all, got fixated on Humax.

So I can get one of those and plug and play, and record, without a BT/EE subscription?

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

DarrenDev — Mon, 08 Jun 2026 09:20:48 GMT

I'm afraid the TV Box Pro is only available as part of an EE TV subscription. Some sellers are selling them online, however they remain the property of EE at all times, so they don't have the right to sell them.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

zulu17 — Mon, 08 Jun 2026 10:20:26 GMT

If your existing historic recordings are still available and viewable on your T4000 AND you are currently able to view via the EETV guide the Freeview channels live then I suggest that you attempt a Reset keeping recordings. There is a risk if there is a degree of hard drive corruption that the Reset itself may itself fail to reset and launch itself into a full reset.

Humax boxes even those using Youview generally are suitable for Freeview viewing and Freeview recording use for many years after the Humax product support ends. They will subject to the risk of hardware issues or component failures as with any box.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Kimberlin — Mon, 08 Jun 2026 10:32:11 GMT

With end of life Humax Freeview/recorder boxes, yes, you can undoubtedly still watch Freeview even if the recording element of the box no longer functions. However, as many smart TV's have Freeview built in anyway, though I accept that there may or may not be a PVR function with some makes of Smart TV, there's literally no point in still using a standalone Freeview box with a non functioning PVR element because all one is doing, is wasting electricity having another box plugged in and working if of course, you have a Smart TV. This is one reason that I got rid of my own old Humax Freeview/PVR boxes, because the Smart TV took over. We don't even record stuff anymore, it's just Catch Up TV now using the various Apps available.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

gg30340 — Mon, 08 Jun 2026 10:52:00 GMT

If you do not want to get a new box and if it is the hard drive that has failed you can buy a suitable hard drive for not a lot of money and it is a simple 15 minute job to replace the failed one.

The operating software is not stored on the hard drive so there is nothing to install. Just follow the format instructions when you first start it up.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

zulu17 — Mon, 08 Jun 2026 10:56:58 GMT

@Kimberlin i am not advocating using the box as non recording box rather a way to reset the the box without losing the historic recordings. The fact that the box still currently allows access to those historic recordings and presumably updates o the the box TV guide does indicate that the hard drive is still usable , So a reset of the box keeping recordings is the logical approach.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Jakedrum — Mon, 08 Jun 2026 14:15:16 GMT

@zulu17
Thanks, not sure I'm sufficiently confident or skilled to even know what hard drive to look for, compatibility issues, and what-have-you. But I take your point, if one is confident and has the knowledge then the drive could be replaceable.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Jakedrum — Mon, 08 Jun 2026 14:16:38 GMT

Also, I can't see how to keep my recordings, it looks to me that a factory reset is the only option 😕

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

gomezz — Mon, 08 Jun 2026 14:32:11 GMT

My 16 year old TV does not have an HD tuner (ie no DVB-T2 support) so that using a separate Freeview box to watch the HD channels makes perfect sense. I actually use a different PVR to do this which has an option to keep the hard disk spun down when not needed for recording or time-shifting so minimal extra energy usage.

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Lսkе — Mon, 08 Jun 2026 15:25:07 GMT

@Jakedrum
To reset, and keep recordings, you would need to reset via the maintenance mode menu.

For the DTR-T4000 (and the DTR-T2100 variants) according to the BT website:

Turn your TV box off using the switch on the back.
Turn it back on again. The light on the front will be red.
Press and hold the down arrow button on the top of your TV box for 5 seconds. Press the power button on the top of your TV box when you see 'Enter Maintenance Mode Y/N' at the bottom of the screen.
After a few seconds you'll see a Maintenance Mode menu. Select Factory reset, keep recordings using the arrow buttons on the top your TV box.

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Re: BT Youview Humax DTR T4000 - no longer able to record and has removed all scheduled recordings

Jakedrum — Mon, 08 Jun 2026 16:28:17 GMT

@Lսkе
Thank you, I looked online but couldn't find the process of the DRT T4000.
Done that now, thanks again for your clear guidance.
It has kept all of my old recordings, but sadly it still won't let me record anything any more.
It is not entirely useless as it will allow me to rewind live TV, but I can no longer schedule any recordings 😕