Disney+ on EE TV (Edge box) – known issue & quick fix

James-B — Thu, 18 Jun 2026 09:29:30 GMT

We’re excited to bring Disney+ to EE TV. As we launch, we want to be upfront about a small issue some customers may experience on EE TV Edge boxes.

What’s happening?

A very small number of customers may see ‘Error 36’ when trying to play content in the Disney+ app.
• This isn’t linked to any specific film or show
• It can happen across different titles
• It’s not just EE – this error has also been reported on other platforms (like smart TVs and games consoles)

What can you do?

If you do run into this issue, a factory reset of your EE TV box should resolve it. You can find out how to factory reset by visiting our help page.

What we’re doing

We’re continuing to monitor this closely and working on a fix to ensure the best possible Disney+ experience on EE TV.

Thanks for your patience while we continue to improve things and we hope you enjoy Disney+ on EE TV!

This topic

Disney+ on EE TV (Edge box) – known issue & quick fix

What’s happening?

What can you do?

What we’re doing