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BT box pro remote control

northwest — Mon, 24 Aug 2026 22:59:20 GMT

When I press the back button on the remote the bt symbol at the top displays constant blue for over 10 seconds. This happens especially with the youtube app . Therefore when pressed it exits out of youtube altogether. Could this be an issue with the box or remote? No button is sticking on the remote. Thanks

Re: BT box pro remote control

Alex_H — Wed, 26 Aug 2026 09:27:39 GMT

Hi @northwest,

Thanks for visiting the BT Community

Have you tried giving the remote a reset to see if that resolves it? As it does sound like something with the remote since the light is on and the command is being constantly given to the box.

If that doesnt work I would recommend getting in touch with our TV tech team and they will be able to help further.

Alex

Re: BT box pro remote control

shakey1981 — Wed, 26 Aug 2026 17:43:20 GMT

is there a time on screen time out

Re: BT box pro remote control

northwest — Wed, 26 Aug 2026 18:39:44 GMT

Hi seems to be solved by a reset. Thanks