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BT box pro remote control

northwest — Mon, 24 Aug 2026 22:59:20 GMT

When I press the back button on the remote the bt symbol at the top displays constant blue for over 10 seconds. This happens especially with the youtube app . Therefore when pressed it exits out of youtube altogether. Could this be an issue with the box or remote? No button is sticking on the remote. Thanks

Re: BT box pro remote control

Alex_H — Wed, 26 Aug 2026 09:27:39 GMT

Hi @northwest,

Thanks for visiting the BT Community

Have you tried giving the remote a reset to see if that resolves it? As it does sound like something with the remote since the light is on and the command is being constantly given to the box.

If that doesnt work I would recommend getting in touch with our TV tech team and they will be able to help further.

Alex

Re: BT box pro remote control

shakey1981 — Wed, 26 Aug 2026 17:43:20 GMT

is there a time on screen time out

Re: BT box pro remote control

northwest — Wed, 26 Aug 2026 18:39:44 GMT

Hi seems to be solved by a reset. Thanks

Re: BT box pro remote control

northwest — Sun, 30 Aug 2026 13:09:10 GMT

Spoke too soon. The remote now has other issues if I remove the batteries then replace the bt symbol stays a steady blue for 30 seconds or more. The back button issue is back. If I perform a remote reset only pressing the home and 9 buttons work ie symbol flashes 3 times then I cant do anything including pressing home and 7 to pair the remote. Eventually it will pair but is gltichy. I originally got the box pro with remote form BT but got changed over to EE because I wanted sport etc I was told I had to do it that way. Which could be at fault remote or box? Do I need a new one of either? Trying to talk to a human via EE is impossible. Thanks

Re: BT box pro remote control

DarrenDev — Sun, 30 Aug 2026 14:05:44 GMT

Your best option is to click the getting in touch link that Alex shared. Talking to a human is very easy, but you may need to wait for a little bit.

Re: BT box pro remote control

northwest — Sun, 30 Aug 2026 14:10:02 GMT

Yes tried that. It stated theres a fault in the area and will be sorted! However how would that affect a remote control? No option to talk to someone. Cheers

Re: BT box pro remote control

DarrenDev — Sun, 30 Aug 2026 14:15:15 GMT

Please listen carefully to the options. It should never prevent you speaking to someone. Those announcements are just to prevent you waiting on the line about known issues.

Re: BT box pro remote control

northwest — Sun, 30 Aug 2026 14:17:09 GMT

When I choose fault it defaults to theres a fault in your area please hang up.

Re: BT box pro remote control

DarrenDev — Sun, 30 Aug 2026 14:19:33 GMT

Choose a different option. I don't know the current options, but try technical assistance rather than fault. Or even accounts and billing - it's just a replacement remote needed, so pretty much any department can handle it.

Re: BT box pro remote control

northwest — Sun, 30 Aug 2026 15:08:24 GMT

I tried the online messaging app and a new remote is in the post. Thanks