This topic

Picture & Sound upgrade

tuanton — Mon, 17 Aug 2026 18:07:55 GMT

I had a message flash up regarding upgrading picture and sound for, I think, £6 a month or thereabouts. I haven't seen it since and am unable to locate anything in the TV box settings or BT App that relates to it. Is there any information anywhere please ?

Re: Picture & Sound upgrade

DarrenDev — Mon, 17 Aug 2026 18:11:09 GMT

Depending on your package, it'll be referring either to the HD add or, or Now Boost. Both options should be available to order in the My BT app or web site.

Re: Picture & Sound upgrade

tuanton — Mon, 17 Aug 2026 18:36:46 GMT

Tks... I have the full package anyway which includes HD and Now Boost. I think it refers to an add on call Ultra Hd but probably only works with Sport which I doubt will improve the picture quality I currently get.

Re: Picture & Sound upgrade

DarrenDev — Tue, 18 Aug 2026 02:28:39 GMT

I suspect you were shown the message by mistake then. Ultra HD is included in your package too.

Re: Picture & Sound upgrade

tuanton — Sat, 05 Sep 2026 09:58:11 GMT

Sorry for late reply. Yes I found it thanks.

Re: Picture & Sound upgrade

BhfpkiiL1 — Sat, 05 Sep 2026 10:58:08 GMT

Paying for HD in 2026 is ludicrous

Re: Picture & Sound upgrade

Brucemeister5 — Sat, 05 Sep 2026 11:42:26 GMT

The new sport and sport plus packages have HD included in the price from 25th September for BT customers on EETV kiddo.

Re: Picture & Sound upgrade

tuanton — Sat, 05 Sep 2026 13:27:27 GMT

I also checked it out thanks.

Re: Picture & Sound upgrade

tuanton — Sat, 05 Sep 2026 13:30:36 GMT

Yes but it was a bit misleading.

Re: Picture & Sound upgrade

Brucemeister5 — Sat, 05 Sep 2026 14:24:55 GMT

@tuanton As you’re on the full package, it won’t affect you unless you choose to flex to one of the sports packages. Presumably adding the NOW Entertainment or Cinema options to sport or sports plus packages will still require a separate HD add-on. It’s not made very clear though.

Re: Picture & Sound upgrade

tuanton — Sat, 05 Sep 2026 15:49:25 GMT

Definitely not clear but I'm steering clear and leaving things as they are. I have HD on Football Cricket & Golf and the Box apps for Netfix etc have good enough pictures. Tks for your response

Re: Picture & Sound upgrade

Brucemeister5 — Sat, 05 Sep 2026 15:58:37 GMT

We’re on the same package as you and will stay there unless I can see something to take advantage of. Running through a dummy order on the BT website would probably provide some answers, but I can’t be bothered to do that. No doubt someone will pop up with the correct info before long.

Re: Picture & Sound upgrade

Leanne_T — Sun, 06 Sep 2026 07:22:08 GMT

Morning @tuanton

Thanks for coming to the community.

If you would like to discuss all available options and get this message looked into, please get in touch with our customer support guides.

Thanks 🙂

Leanne.

Re: Picture & Sound upgrade

tuanton — Sun, 06 Sep 2026 07:40:26 GMT

It would be interesting to hear from someone who has taken up the offer.

Re: Picture & Sound upgrade

Brucemeister5 — Sun, 06 Sep 2026 07:46:20 GMT

https://community.ee.co.uk/t5/TV/EETV-packages-as-of-3rd-Sept-2026/td-p/1638135/page/4
It’s also being discussed on the EE forum. Some more info in there, but still some confusion.

Re: Picture & Sound upgrade

tuanton — Sun, 06 Sep 2026 08:35:08 GMT

I've seen that and just looked at my existing TV packages which are still the same as I thought. Still confused however - when looking at the list of 'extras' available there is a box under each which is labelled either 'manage' or 'add'. I took 'manage' to mean I had it, but when you click on it shows an application for a new order !!!!!