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BT pro box order delay?

Macca67 — Mon, 19 Feb 2024 21:05:57 GMT

Hi guys,

has anyone else ordered a pro box for tv and actually received it?

I ordered mine on jan 2nd and it’s still not dispatched! Not impressed, especially when my youview box keeps losing WiFi connection over the past few days

thanks

william

Re: BT pro box order delay?

DarrenDev — Tue, 20 Feb 2024 10:28:24 GMT

Sorry to hear of your issues - I can see that it's still waiting for the box to be picked at the warehouse. Given that this should have happened within 24 hours, your order definitely hasn't reached them - it'll need to be resubmitted. Your best option is to call or use the online chat facility.

Re: BT pro box order delay?

Macca67 — Tue, 20 Feb 2024 10:30:45 GMT

thanks for the reply, guess I thought this would have been flagged automatically since they are waiting on me returning my youview box, no problems, will call them this afternoon 👍

Re: BT pro box order delay?

Potholedodger — Thu, 24 Sep 2026 07:03:04 GMT

I have been waiting on my BT Box pro for a number of weeks and still not received it. Despite raising a complaint and making several phone calls, I keep getting told that my hardware will be dispatched ‘soon’. My patience is wearing very thin. Any advice other than cancelling my subscription?

Re: BT pro box order delay?

Kimberlin — Thu, 24 Sep 2026 07:19:59 GMT

@Potholedodger Just cancel your subscription. The fact you’ve already complained and you’ve still not received the box or been updated about why it hasn’t been sent out indicates this isn’t a priority for them. At the end of the day, you are the customer, you don’t have to give them your custom. I’m sure there are better alternatives available.

Re: BT pro box order delay?

DarrenDev — Thu, 24 Sep 2026 10:09:05 GMT

@Potholedodger I can confirm that NO order has been placed for a TV Box Pro. I can see a request for a TV Box Edge replacement, which you already have.

A colleague will raise the order for you shortly, and it should be with you Saturday/Monday.

Sorry for the inconvenience - I'm unable to explain why your previous efforts haven't been successful.

Re: BT pro box order delay?

Kimberlin — Thu, 24 Sep 2026 10:14:00 GMT

Well if anything, my ahem 'advice' was enough to get the reaction I intended for @Potholedodger I learned long ago, poke hard enough on this forum for a result.

Re: BT pro box order delay?

Potholedodger — Thu, 24 Sep 2026 10:57:51 GMT

Thank you Darren. I hope this is the case as all previous contacts with BT have stated that a box would be on the way. Fingers crossed that matters are now resolved.

Re: BT pro box order delay?

Potholedodger — Thu, 24 Sep 2026 10:59:42 GMT

Thank you Kimberlin.

Re: BT pro box order delay?

DarrenDev — Thu, 24 Sep 2026 11:23:18 GMT

Your 'advice' had no influence on my response @Kimberlin

Where I can help, I do.

Re: BT pro box order delay?

Kimberlin — Thu, 24 Sep 2026 12:56:54 GMT

@DarrenDev To be fair, it was a dig at the system full stop. Even you by your own admission can’t explain why your colleagues couldn’t sort this out beforehand. No malice directed to you.