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Error Message W001

Alan49 — Mon, 09 Nov 2026 17:01:02 GMT

I am getting this error code when I try to view BT TV on line: Sorry, there's been a problem. Please try again. (WM001)

Re: Error Message W001

DarrenDev — Mon, 09 Nov 2026 17:12:06 GMT

WM001 unfortunately means that something went wrong, but we don't know exactly what.

Could I ask you to please try it again, and make a note of the exact time. Then let me know the time you tried, and I'll check the logs to see if there are any clues.

Re: Error Message W001

Alan49 — Mon, 09 Nov 2026 17:16:01 GMT

Sorry the code was WM001. It appeared when I tried to sign into BT TV on my desktop computer.

Re: Error Message W001

Alan49 — Mon, 09 Nov 2026 17:17:30 GMT

And I have just tried again now - 17.17

Re: Error Message W001

DarrenDev — Mon, 09 Nov 2026 17:21:59 GMT

Can you please confirm whether you're using your browser on https://player.bt.com https://player.ee.co.uk or the app installed on Windows?

Also, can you click around a few times in whichever one you're on, to make it send the logs to us (nothing has come through yet).

Re: Error Message W001

Alan49 — Mon, 09 Nov 2026 17:26:41 GMT

It's https://player.bt.com/#/home I have tried to log in again and got the same message

Re: Error Message W001

DarrenDev — Mon, 09 Nov 2026 17:30:07 GMT

Are you logged into the web site with the same account you logged into this forum with? If so, there's no subscription on it. Check this article for help on how to make sure your account is added to your BT ID:

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-online-player

Re: Error Message W001

Alan49 — Mon, 09 Nov 2026 17:41:56 GMT

I accessed the Community page via MY BT but then had to create seperate username and password. I have checked my BT account and I am the account holder

Re: Error Message W001

DarrenDev — Mon, 09 Nov 2026 17:44:25 GMT

OK. I think the best option would be for you to email me at eetvsupport@ee.co.uk with your account number and the email address you logged in with. I can then take a look and make sure the account is set up correctly.