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Beginner
Posts: 10
Registered: ‎18-04-2017
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9 weeks - 9 fault calls - 4 vists - 4 missed vistis 50+ chat session, countless calls -STILL NO BROA

PLEASE - SOMEONE HELP !!

 

9 weeks no service

9 fault logged

Wrong engineers arrived

Engnieers don't arrive when booked

Wasted 5 days sitting in doors waiting for fix - still nothing

 

I keep chatting/talking to people in international calls centres that simply don't progress anyting

 

I want to talk to someone senoir in BT - how do I do this???

 

PLEASE - I'M at the end of my teather

Beginner
Posts: 10
Registered: ‎18-04-2017
0 Ratings

Re: 9 weeks - 9 fault calls - 4 vists - 4 missed vistis 50+ chat session, countless calls -STILL NO

Just been on hold for 34 mins then call gets dropped and agent disconnects - shocking customer service
Agent Jaydeep and Manager Somnath
Beginner
Posts: 12
Registered: ‎21-05-2017
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Re: 9 weeks - 9 fault calls - 4 vists - 4 missed vistis 50+ chat session, countless calls -STILL NO

Wow.....& I thought I was having problems.

Distinguished Sage
Posts: 61,264
Registered: ‎21-06-2010
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Re: 9 weeks - 9 fault calls - 4 vists - 4 missed vistis 50+ chat session, countless calls -STILL NO

I have asked a forum moderator to help you they will post their contact link here

john46 | BT.com Help Site | BT Service Status
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Distinguished Sage
Posts: 61,264
Registered: ‎21-06-2010
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Re: 9 weeks - 9 fault calls - 4 vists - 4 missed vistis 50+ chat session, countless calls -STILL NO

The information you send goes to the forum moderation team who are a small team of UK based BT specialists who take personal ownership of problems posted on the forum and they provide a single point of contact in the UK they will contact you by email or phone and will stay InTouch with you until fully resolved

john46 | BT.com Help Site | BT Service Status
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Moderator
Posts: 3,717
Registered: ‎03-02-2016
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Re: 9 weeks - 9 fault calls - 4 vists - 4 missed vistis 50+ chat session, countless calls -STILL NO

Hi @KevSwann Very sorry to hear of all the issues you have had trying to get your broadband working.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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