on 14-09-2012 15h14
Hello BT community,
I have BT Broadband and the signal keeps dropping. For your information:
The symptoms of the problem are simply that we loose the signal and cannot browse the web. I have bought a brand new ADSL Filter and the router itself is brand new (replacing the BT Home Hub 1.x).
The strangest thing is that when the connection drops I can get it back by dialing out on our telephone which used the same line as the broadband and after a few seconds of listening to the time (I dialled 123) the router re-synch's if you leave the router to do this on it's own the connection does not reform; which I think is quite weird.
If you telnet onto the router and run log -wt I can see the following:
5:56:13.150 ISDN1<<<<PPPoE (WAN-1) Len = 45
Success Identifier:0x01CHAP authentication success, unit 29568 ##
5:56:13.200 ISDN1<<<<PPPoE (WAN-1) Len = 24
IP Address: 86 143 121 235
Primary Domain Name Server: 194 74 65 68
Secondary Domain Name Server: 213 120 234 62 ##
5:57:02.690 ISDN1>>>>PPPoE (WAN-1) Len = 10 Protocol:LCP(c021) EchoRep Identifier:0x04Magic Number: 0x0 00 00 ##
5:57:09.580 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.620 DSL: NE Loss of Signal, rebooting DSL state machine 5:57:09.630 DSL: LineFailure Update: DSL_G997_LINEFAILURE_LOSIPLM 5:57:09.650 ISDN1>>>>PPPoE (WAN-1) Len = 6 Protocol:LCP(c021) TermReq Identifier:0x02 ##
5:57:09.740 DSL: DSL Rebooting...IPLM 5:57:10.080 DSL: Modem Shut Down from ADSL Phy Layer (0) 5:57:27.830 ==>PPPoE (WAN-1) Len = 6 V:1 T:1 PADT ID:6
Can anyone tell me if this is BT's problem as I have replaced all of my kit. Coult it be BT's NTE or even their network?
Solved! Go to Solution.
on 14-09-2012 15h21
Hi Welcome to the forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.htm
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
on 14-09-2012 18h54
15-09-2012 0h07 - edited 15-09-2012 0h10
try this link as well as it may also help you http://forumhelp.dyndns.info/speed/speed1.html
your line length is 2.2km from the exchange
on 15-09-2012 0h09
I have done the quiet line test and there is a slight hissing and crackling noise. There is one master socket with a microfilter which goes out to the phone and router there are no other line extensions or phones. The master socket is not one that has a test socket so cannot try using the alternate socket.
on 15-09-2012 0h12