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Beginner
Posts: 3
Registered: ‎17-08-2011
0

BT Help - cannot access health check

BT Help

When I access Help I go directly into a broadband connection process which checks my connection which is ok

 

I used to be able to access a health check which gave me the option to check the history and fix issues.  Been doing this for two years.  I use McAfee installed on the computer by Dell when I purchased it over a year ago.  Never any problem.

 

 

This no longer appears

 

I have removed the "help" and then reinstalled it - still no difference.

 

Have BT removed the health check facility   ???

Distinguished Sage
Posts: 49,779
Registered: ‎21-06-2010
0

Re: BT Help - cannot access health check

I would suggest uninstalling Desk top help then reinstalling it although many here recommend not using the programme as it can cause more problems then it solves however that has to be your choice

john46 | BT.com Help Site | BT Service Status
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Beginner
Posts: 3
Registered: ‎17-08-2011
0

Re: BT Help - cannot access health check

As  I previously stated I have already done what you have suggested to no avail.

Distinguished Sage
Posts: 49,779
Registered: ‎21-06-2010
0

Re: BT Help - cannot access health check

then i would suggest that you just uninstall it and forget it

john46 | BT.com Help Site | BT Service Status
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