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Beginner
Posts: 3
Registered: ‎03-01-2011
0

BT Home Hub 2 installation and subsequent problems

Hi, I already had BT Total Broadband connected, but this weekend I replaced my existing Netgear router with the BT Home Hub 2 router which I received free when I upgraded my BT broadband a couple of months ago.  My broadband and wireless connection do work, but I now have a whole series of problems which I did not have before.  For example: internet script errors which interfere with / prevent watching TV playback; Outlook errors including that incoming e mails no longer arrive in my Outlook in box, and Word errors relating to the Normal and Global templates.   I'd be really grateful for help in disentangling this as it's beyond me - I've got screenshots of some of the error messages if that's of any use. 

Moderator
Posts: 6,564
Registered: ‎27-01-2010
0

Re: BT Home Hub 2 installation and subsequent problems

Hi Debbie_S,

 

Thanks for posting. Can you post your screen shots and we can take a look at them for you. I'm sure we can help you.

 

Cheers

 

David


DavidM | BT.com Help Site | BT Service Status
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Beginner
Posts: 3
Registered: ‎03-01-2011
0

Re: BT Home Hub 2 installation and subsequent problems

Hi David,

 

What's the easiest way to post screen shots (currently in Word documents) or could I e mail them to you direct?   I've also typed out in Word a 1 page summary of the specific problems I've encountered in Outlook, Word and using the Internet.

 

thanks

Debbie

Moderator
Posts: 6,564
Registered: ‎27-01-2010
0

Re: BT Home Hub 2 installation and subsequent problems

Hi Debbie_S,

You can email me the details if you wish. You'll find the address in my profile.

Cheers

David

DavidM | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
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Beginner
Posts: 3
Registered: ‎03-01-2011
0

Re: BT Home Hub 2 installation and subsequent problems

Thanks, am just e mailing you now. Debbie