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Aspiring Expert
Posts: 137
Registered: ‎15-07-2010
0

BT Home Hub Keeps Restarting

Hi all,

 

Its manageable but a nuisance. My BT Home Hub restarts about once a day. Its the original one that we had when we signed up years ago. Not sure what version but almost certain from reading this forum that it will be a type A (whatever that is!!). It says the firmware version is 6.2.6.C if that helps.

 

I didn't (or maybe removed) all the BT software that the orig CD installed so don't have the facility to enter an online discussion and would rather not spend hours on the phone to India.

 

Any suggestions please? Don't mind installing the support software if it helps in which case is there a link rather than me having to dig for CD.

 

Thanks for any help.

T218

 

 

 

Aspiring Expert
Posts: 137
Registered: ‎15-07-2010
0

Re: BT Home Hub Keeps Restarting

 

Is there really no advice on this?

 

 

Distinguished Sage
Posts: 54,722
Registered: ‎27-01-2010
0

Re: BT Home Hub Keeps Restarting

welcome to the forum Thompson218. if you read some of the posts the first piece of advice is - don't install the BTcd.  Here is a site which may answer some of your questions   http://www.jarviser.co.uk/jarviser/homehubindex.html

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Moderator
Posts: 2,839
Registered: ‎27-01-2010
0

Re: BT Home Hub Keeps Restarting

Hi Thompson218

 

Welcome to the forums.

 

Drop me an email to forum.moderation.team@bt.com with your account information a link to this thread.

 

Thanks

 

Stuart

StuartH | BT.com Help Site | BT Service Status
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