Reply
Beginner
cutterschoice
Posts: 1
Registered: ‎09-07-2010
0

BT Home Hub Wireless Problem

I've been with BT Broadband for over 2 years.

Recently my Hub doesn't allow anything to connect to it wirelessly.

I've tried with my iphone and laptop and neither work, having done so previously. I hadn't changed any settings prior to this problem, but I've had a look to make sure they're all correct (new stations allowed, correct wireless key).

I've tried changing the channel, but this didn't work either, as well as the interface type.

 

I even turned off encryption and my laptop and phone still couldn't connect.

 

I have now restored it to the settings I had before this problem started, so...

 

What do I, or you, need to do to fix this, please?

 

James.

Community Manager
SeanD
Posts: 1,980
Registered: ‎27-01-2010
0

Re: BT Home Hub Wireless Problem

Hi Cutterschoice,

 

I am sorry to hear of the problems that you are having.  I can help.

 

When you try and connect your laptop to the home hub, does your hubs SSID appear in the `available wireless networks'?  When you hover your mouse over the wireless icon on the system tray, what message appears, ie unavailable, limited or no connectivity?

 

Do you get any error message when trying to connect?  Here is some advise on how to improve your wireless connection General tips for improving wireless performance I appreciate that you may have already tried this but if not, give it a go.

 

If this fails please drop me an email to forum.moderation.team@bt.com, include your BT account details and the link to this thread so that I can reference back.

 

Cheers

Sean

 

Ps - Welcome to the forum :smileyhappy:



BTCare Community Manager

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)