on 30-08-2011 22h07
This is getting beyond a joke. Everyday my Hub has been losing connection to the internet for what seems to be no reason. Sometimes it does it 3 times a day. It's really getting on my nerves. I think that it must be something wrong with the Hub. And I feel I should be sent a new hub as compensation for having to put up with this **bleep**.
Here's my Hub statistics, as far as I can tell everything seems to be normal:
ADSL line status
|Connection time||1 day, 8:22:25|
|Noise margin (Down/Up)||6.5 dB / 5.9 dB|
|Line attenuation (Down/Up)||44.0 dB / 24.3 dB|
|Output power (Down/Up)||0.0 dBm / 13.0 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||6|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||0 / 4294967263|
|CRC Errors (Down/Up)||2838 / N/A|
|HEC Errors (Down/Up)||N/A / 0|
|Error Seconds (Local)||5429|
on 30-08-2011 22h27
I see from your other thread you've been offered assistance by ChristopherP , replacing your router may not neccessarily be the solution. If the problem is with the line then the router won't solve it.
Can you complete a speedtest please, use this link http://bit.ly/o8qqQ9 as it will also help you diagnose and give you a list of solutions afterwards to help you diagnose your problems if it thinks there is a problem. Could you please also copy and paste the results from the White/Black/Green pop out page including your IP profile, DSL Connection Rate and speed achieved during test.
Run a line test to determine if or not it is an external problem: http://bit.ly/tgwip
Can you also confirm if you're connected at the master socket or an extension? And what your type your master socket is according to this picture
Lastly for now, call 17070 and Press Option 2 for the Quiet Line test and do you notice any unsual noises for example, Static, crackles, hissing?
on 30-08-2011 22h38
Okay, I have tried that speedtester 50+ times and it NEVER works for me. Always comes up with an error about the number I'm using even though it's correct.
Same with the line test as well. Number apparently doesn't exist.
I' am using the master socket (mine is the first picture).
Tried calling that number and I get a simple message which says: "Sorry, access to this number is not available on this service."
This is unreal.
30-08-2011 22h44 - edited 30-08-2011 22h45
Hmmm, this is not making sense. Number's not recognised, almost seems as if you're on LLU, but your clearly with BT otherwise your hub wouldn't be working. Although just noticed you're downstream Output power looks unusually low.
Can you please connect to the test socket by unscrewing the two screws on the lower half of the faceplate and then the socket will be on the bottom right.
Without dialling the 17070, on the normal calls do you notice any noise when making usual calls?
When you connect to the test socket can you please ensure you're using a different filter that you know works, just to rule out that the filter is faulty. And post the ADSL Stats from in there.
on 30-08-2011 22h45
on 30-08-2011 22h55
on 30-08-2011 22h58
I think you need to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 , Im just not convinced the 'Output Power' is right, see what they say, you'll need to raise is as a 'Broadband Connection' issue not a broadband speed issue.
on 30-08-2011 23h18