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Distinguished Sage
Posts: 60,979
Registered: ‎21-06-2010
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Re: Both upload and download speeds have dropped

have you tried connecting your router directly to the test socket

john46 | BT.com Help Site | BT Service Status
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Aspiring Contributor
Posts: 13
Registered: ‎05-06-2017
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Re: Both upload and download speeds have dropped

Here you go

 

btspeed.png

Aspiring Contributor
Posts: 13
Registered: ‎05-06-2017
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Re: Both upload and download speeds have dropped

The router is connected directly to the test socket.

Aspiring Contributor
Posts: 13
Registered: ‎05-06-2017
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Re: Both upload and download speeds have dropped

Supplemental question. What should the ratio be between upload and download speeds be on ADSL2+ under BT? I'm asking as the ratio between upload and download has changed from 1 to 12 to 1 to 6. This would rule out general noise on the line I'd guess. I've seen other posts where the ratio of 1 to 10 has been mentioned so 1 to 6 is anomalous.
Distinguished Guru
Posts: 9,848
Registered: ‎14-12-2011
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Re: Both upload and download speeds have dropped

There's no such thing as a ratio.

For example, I get 2.5meg down sync and 0.8meg upstream sync.
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Distinguished Sage
Posts: 60,979
Registered: ‎21-06-2010
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Re: Both upload and download speeds have dropped

"I have tried the Quiet test and I think that's OK, there's a little static."

There should be NO noise at all

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Aspiring Contributor
Posts: 13
Registered: ‎05-06-2017
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Re: Both upload and download speeds have dropped

But wouldn't noise on the line affect both upload and download equally? 

 

So I should report a fault to BT then? 

 

Aspiring Contributor
Posts: 13
Registered: ‎05-06-2017
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Re: Both upload and download speeds have dropped

The A in ADSL stands for Asymetric, how is the split determined between upload and download then if it's not the ISP that determines it. 

 

Distinguished Sage
Posts: 60,979
Registered: ‎21-06-2010
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Re: Both upload and download speeds have dropped


neitherspanish wrote:

The A in ADSL stands for Asymetric, how is the split determined between upload and download then if it's not the ISP that determines it. 

 


you are overthinking your problem 


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Distinguished Sage
Posts: 60,979
Registered: ‎21-06-2010
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Re: Both upload and download speeds have dropped

yes noise will affect your broadband and it needs to be reported as a voice line fault no mention of broadband in the call

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