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Distinguished Sage
Posts: 60,473
Registered: ‎21-06-2010
0

Re: Both upload and download speeds have dropped

there is nothing wrong with your speeds they are within BT Wholesale spec

john46 | BT.com Help Site | BT Service Status
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Distinguished Sage
Posts: 60,473
Registered: ‎21-06-2010
0

Re: Both upload and download speeds have dropped

BT use connection /sync speeds in their estimates as download speeds can and do vary constantly

john46 | BT.com Help Site | BT Service Status
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Aspiring Contributor
Posts: 12
Registered: ‎05-06-2017
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Re: Both upload and download speeds have dropped

>you are overthinking your problem 

You are not answering any of my questions. I have passed you all the information you requested but have only received negative quips. 

Distinguished Guru
Posts: 9,257
Registered: ‎14-12-2011
0

Re: Both upload and download speeds have dropped

No one can tell you the reason why without an engineer investigation, however, as the service is still working within the expected range of speeds, an engineer visit is unlikely to be granted.
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Distinguished Sage
Posts: 60,473
Registered: ‎21-06-2010
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Re: Both upload and download speeds have dropped


neitherspanish wrote:

>you are overthinking your problem 

You are not answering any of my questions. I have passed you all the information you requested but have only received negative quips. 


There is nothing wrong with your connection it is working within BT Wholesales specs 


john46 | BT.com Help Site | BT Service Status
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Aspiring Contributor
Posts: 12
Registered: ‎05-06-2017
0

Re: Both upload and download speeds have dropped

So you're not at all bothered that the speed's dropped then? 

Distinguished Sage
Posts: 60,473
Registered: ‎21-06-2010
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Re: Both upload and download speeds have dropped

Download speeds vary constantly dependent on general internet activity that is why your sync speed to the router is used by all providers as that is the speed you actually connect to the exchange broadband equipment

john46 | BT.com Help Site | BT Service Status
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Distinguished Guru
Posts: 9,257
Registered: ‎14-12-2011
0

Re: Both upload and download speeds have dropped

The clue is in the technology.

ADSL is a rate adaptive service, and thus, speeds will vary and is the reason the Wholesale DSL checker provides a range of speeds for any given line.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’