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Beginner
Posts: 6
Registered: ‎02-11-2012
0

Broadband Speed has dropped

Hello, my family have been with BT for a good 5 years now and haven't had many problems at all. We are using the BT Home Hub 2.0, and have been so for about 3 years. The broadband speed is generally very good and I have had no reason to complain at all, however we encountered a problem which began about a week ago. Last week the broadband began to slow down and cut out every 5 minutes or so for a whole day, so I thought to switch the Hub off at the wall overnight as it may help. I switched it back on in the morning and sure enough it had stopped cutting out, BUT now the broadband speed seems to have dropped hugely. I use the wireless to play Xbox and for my computer to do work and watch the occasional YouTube video but am being forced to not be able to watch or do any work as the speed is that bad. The only devices connected to the Hub are my computer, my brother's and my Dad's iPod, and also the main family computer when it is in use (barely ever). However these have always been connected so it can't be any problems with these that have caused the broadband to slow down. Does anyone have any idea what could have occured to trigger this problem, and how I may be able to sort it?

Thankyou.

 

This is my ADSL line status as of now:

 

Connection Information
Line stateConnected
Connection time1 days, 06:48:53
Downstream287 Kbps
Upstream440 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeInterleaved
Noise margin (Down/Up)22.2 dB / 29.3 dB
Line attenuation (Down/Up)20.6 dB / 8.5 dB
Output power (Down/Up)11.4 dBm / 1.3 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)28894 / 0
CRC Errors (Down/Up)2 / 0
HEC Errors (Down/Up)2 / 0
Error Seconds (Local/Remote)2 / 0
Distinguished Sage
Posts: 26,224
Registered: ‎27-01-2010
0

Re: Broadband Speed has dropped

You must leave your home hub turned on and connected to your phone line for at least five days.

 

During that time, do not reset or disconnect it, even to do a speed test.

 

If your download speed has not increased after that time, then return to this thread for assistance.

You have been put into a banded speed profile, which should release itself.

 

Thank you

 

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Beginner
Posts: 6
Registered: ‎02-11-2012
0

Re: Broadband Speed has dropped

That's fine, will leave it for a week or so!

What does a banded speed profile mean may I ask?

Thankyou very much :smileyhappy:
Distinguished Sage
Posts: 26,224
Registered: ‎27-01-2010
0

Re: Broadband Speed has dropped

The other thing it may be is this.

Reported problems with the Home Hub 2.0

 

especially if the hub is restarting on its own.

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Distinguished Sage
Posts: 26,224
Registered: ‎27-01-2010
0

Re: Broadband Speed has dropped


MaccaHM wrote:
That's fine, will leave it for a week or so!

What does a banded speed profile mean may I ask?

Thankyou very much :smileyhappy:

If there are lots of disconnects or restarts, the exchange assumes there is a fault, and reduces the connection speed.

 

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Beginner
Posts: 6
Registered: ‎02-11-2012
0

Re: Broadband Speed has dropped

Unfortunately the connection has not changed one bit and it has been nearly a week now, you said to return to this thread if I still have a problem so here I am! Do you know what could possibly be wrong?

 

Here is my ADSL line status as of now:

 

ADSL line status
Connection Information
Line stateConnected
Connection time6 days, 05:56:19
Downstream287 Kbps
Upstream440 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.5 Annex A
Latency typeInterleaved
Noise margin (Down/Up)23.1 dB / 29.2 dB
Line attenuation (Down/Up)20.6 dB / 8.5 dB
Output power (Down/Up)11.7 dBm / 1.3 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)62300 / 0
CRC Errors (Down/Up)13 / 0
HEC Errors (Down/Up)19 / 0
Error Seconds (Local/Remote)13 / 0
Distinguished Sage
Posts: 49,765
Registered: ‎21-06-2010
0

Re: Broadband Speed has dropped

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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