16-11-2012 10h23 - edited 13-12-2013 13h29
Fix your connection issues
Click on the image above to follow the step by step guide and you’ll be able to get help instantly.
You just need to answer a few questions related to your set up and you’ll get an answer to your problem.
Whether you’re trying to connect a new device to your BT home hub or trying to fix a dropping connection, you can get help online via our guide.
It even works on your smartphone so if it’s a dropping connection that’s the issue, you’ll still be able to try and fix it.
Alternatively, check out our other guides below.
No connection problems
If you are having problems with your broadband connection we have a simple step by step guide to get you on the move.
In this guide, you are given simple steps to follow which includes details on checking your line, checking for broadband issues in your area, watch videos on how to check your filters and wiring, and lots more.
BT Broadband Desktop Help may also help resolve the problem.
Just follow the step by step instructions on how to install BT Desktop Help, and here are just some of its features:
~~ Test your speed ~~
BT Broadband Speed Wizard
If you want to improve your broadband speed our BT Broadband Speed Wizard will walk you through simple steps you can take at home to get moving faster online.
If you are experiencing slow speeds on your broadband connection, there are a number of common issues that could be affecting it. Check out our video to see if internal wiring in your house is affecting your broadband speed.
Our broadband Help pages also have lots of other tips and advice:
- Learn how BT broadband works
- Find out if you can get a free I-Plate/Broadband Accelerator to improve your speed
- Check the speed of your connection
- Troubleshooting slow connections
You can also test your speed using our BT Speedtester, or click on the image below for our latest broadband speed test.
Loss of Broadband connection? Use as a backup connection
If you're having trouble with your broadband connection and we're busy looking into it for you, you may be able to connect to the internet using BT wifi while you wait for a fix. This works best if you have a Hub 3 but check out this guide which explains how to use BT Wi-fi as a back up connection.
You will need to be close to another BT Wi-fi hotspot for this to work, but if you have a fault it's worth giving this a try to see if you can get connected until your broadband service is fixed.