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Beginner
Posts: 1
Registered: ‎16-06-2017
0

Broadband problems and the chat problems

[ Edited ]

So i went onto the chat function to report a problem with my broadband and guess what, I lost connection to the chat due to broadband dropping out.....

***edited by mod***

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Moderator
Posts: 12,776
Registered: ‎27-01-2010
0

Re: Broadband problems and the chat problems

Hi @oldschooljon and welcome.

 

I'm sorry you've had problems reporting the dropping connection. Are you still having problems? Can you try a quite line test by connecting the phone directly to the test socket behind the master faceplate and dialling 17070 option 2. If there is noise then you need to report a line fault to 151. can you try that test and let me know how you get on?

 

Cheers

 

David


DaveM | BT.com Help Site | BT Service Status
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