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Contributor
Posts: 46
Registered: ‎12-04-2011
0 Ratings

Broadband slowdown in the evenings

Hi I was wondering what kind of slowdown other BT customers experience in peak evening times, the reason i ask is i currently get approx 10 meg connection and with all my other providers it has been pretty rapid constantly however in the evening with BT my connection drops to approx 1 meg, this is unnacceptable as far as i'm concerned as it means my broadband is almost unusuable and i cannot watch BT vision which i am also contracted for, rang bt already and been told some settings would be adjusted and the line would be sorted but guess what it isn't !!! so i wanted to find out if this is normal on bt or not

 

Thanks

Community Manager
Posts: 3,141
Registered: ‎27-01-2010
0 Ratings

Re: Broadband slowdown in the evenings

Hi Chipp,

 

Thanks for the post.  Are you still having the same problems with broadband speed in the evenings?

 

Can you please complete a speed test via www.speedtester.bt.com, please run this test when you feel your connection is running slowest?  Post the results of this test on this thread and we will take a look?

 

Cheers

Sean

Community ManagerSeanD
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