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Newbie
Posts: 5
Registered: ‎04-09-2011
0

Broardband speed has gone very very slow

[ Edited ]

Hi, I have been with BT about a month now and everthing has been fine with a 3meg plus connection until Friday last week when I lost my connection.

I rebooted the hub several times and then eventually I got a connection but since then it has been very slow.

My ADSL status is:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 01:32:04
Downstream:2.969 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.7 dB / 20.0 dB
Line attenuation (Down/Up):51.0 dB / 31.5 dB
Output power (Down/Up):18.8 dBm / 12.3 dBm
FEC Events (Down/Up):964 / 0
CRC Events (Down/Up):4 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):5 / 0
Error Seconds (Local/Remote):44 / 22
 



 

 

 

My online speed test result is:

 

FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 87 Kbps
  
0 Kbps250 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 87 Kbps
 For your connection, the acceptable range of speeds is 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps


2. Upstream Test: -provides background information.

 Upload Speed
 346 Kbps
  
0 Kbps448 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 346 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 448 Kbps



 

Please help. Thanks

 

Tony

Distinguished Sage
Posts: 47,266
Registered: ‎21-06-2010
0

Re: Broardband speed has gone very very slow

[ Edited ]

Hi welcome to the forums
Your slow download speeds are being caused by a low IP profile this has been caused by disconnections /restarts of your hub you need to leave powered up 24/7 with no restarts or disconnections for the next 3/5 days while the exchange equipment see your line as stable again your ip profile will then rise again along with you download speed just a matter of waiting

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Newbie
Posts: 5
Registered: ‎04-09-2011
0

Re: Broardband speed has gone very very slow

Thanks for the quick response and I will give it a few days and see what happens.

 

Cheers.

Distinguished Sage
Posts: 47,266
Registered: ‎21-06-2010
0

Re: Broardband speed has gone very very slow

if it has not risen after 5 days then you will need intervention by the forum mod team post back then and we can give contact details
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Newbie
Posts: 5
Registered: ‎04-09-2011
0

Re: Broardband speed has gone very very slow

Hi, turns out that I had a line fault which has now been corrected see speed test below:

 

FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 2289 Kbps
  
0 Kbps4000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 2289 Kbps
 For your connection, the acceptable range of speeds is 1200-4000 Kbps.
 Additional Information:
 Your DSL Connection Rate :3008 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 2500 Kbps


2. Upstream Test: -provides background information.

 Upload Speed
 346 Kbps
  
0 Kbps448 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 346 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 448 Kbps



Distinguished Sage
Posts: 48,292
Registered: ‎27-01-2010
0

Re: Broardband speed has gone very very slow

line must have been reset and your profile is now correct for your connection speed

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