02-07-2013 19h42 - edited 02-07-2013 20h10
I've had BT Broadband (Homehub 3, not Infinity) since the start of June without any problems. This morning at about 8:15am it stopped working. I can't connect to the network on any device (although it is visible), and if I plug directly in through the ethernet cable I can't even connect to bthomehub.home or 192.168.1.254 (page not found on both).
All three lights on the front of the box are blue and not flashing. Resetting the router (factory or just with the Reset button), movnig it to another phone socket, or leaving it turned off for 10 minutes all have no effect. I can't get it to work with a variety of devices (Android, Windows, Smart TV). No configuration changes have been made to the router. I've replaced the microfilter too.
If I plug directly into the router with an ethernet cable and run Windows Network Diagnostics it says ""Local Area Connection" doesn't have a valid IP configuration". Again, I haven't modified any settings within my machine or the router.
Any advice greatly appreciated!
on 02-07-2013 20h11
can you not entyer the hub manager by entering 192.168.1.254? you do not need an internet conenction to enter hub manager - just to see if hub will allow access or is it knackered and needing replaced
on 02-07-2013 20h14
As I said above, "if I plug directly in through the ethernet cable I can't even connect to bthomehub.home or 192.168.1.254 (page not found on both)."
on 02-07-2013 20h17
then contact CS and ask for replacement 08001114567
or borrow another router and see if you can connect