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Distinguished Sage
Posts: 61,300
Registered: ‎21-06-2010
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Re: Connection dropping out

any line noise will upset broadband service it need resolving phone BT faults on 151 and report the problem but do not mention broadband when you call

john46 | BT.com Help Site | BT Service Status
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Contributor
Posts: 86
Registered: ‎23-06-2011
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Re: Connection dropping out

Ok will do, thanks
Contributor
Posts: 86
Registered: ‎23-06-2011
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Re: Connection dropping out

 
Contributor
Posts: 86
Registered: ‎23-06-2011
0 Ratings

Re: Connection dropping out

Hi, just spent 20 mins on the phone with bt, the advisor checked the line confirmed there was a fault but said it would cost me £130 for a engineer to come and fix it as the fault was inside the perimeter of my house. I said I am not paying that, and he said there was nothing he could do and ring and take it up with customer services. Does this sound right how can he tell from where ever he is in the world that the fault is inside the perimeter of my surely a fault is a fault and they should fix it for free.

Distinguished Sage
Posts: 61,300
Registered: ‎21-06-2010
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Re: Connection dropping out

No the charge is only raised if the fault is with your equipment or extensions if the noise could be heard at the test socket then that is BT's responsibility

john46 | BT.com Help Site | BT Service Status
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Contributor
Posts: 86
Registered: ‎23-06-2011
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Re: Connection dropping out

Ok thanks for that. I will ring customer service and see explain. Cheers
Distinguished Sage
Posts: 61,300
Registered: ‎21-06-2010
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Re: Connection dropping out

phone faults on 151

john46 | BT.com Help Site | BT Service Status
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Registered: ‎23-06-2011
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Re: Connection dropping out

Hi, after many calls to 151 they are standing fast that it will cost me £130 for an engineer to come and fix my line. In the meantime the connection seems to be lasting a bit longer now, Normally around 2 days with no dropping. But in the event log I have seen some entries I haven't seen before.

15:06:05   8 Mar IDS proto parser : tcp null port (1 of 1) : 94.75.215.26 86.163.19.47 0040 TCP 0->64885 [..AR..] seq 0 ack 512589608 win 0

 

and

09:02:30   9 Mar IDS dos parser : udp flood (1 of 1) : 192.168.1.75 192.168.1.254 0060 UDP 59654->53

 

and

00:17:00   8 Mar IDS proto parser : udp null port (1 of 1) : 77.88.201.250 86.163.19.47 1500 UDP 0->0

 

Are these normal I have never seen them before. Also the noise margin seems to be better but the speed has dropped does this mean bt have dropped the speed to keep me connected. If this is the case I am happy to lose some speed to keep my connection.

 

ADSL line status
Connection information
Line state	Connected
Connection time	2 days, 14:13:31
Downstream	4,590 Kbps
Upstream	1,044 Kbps

ADSL settings
VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.3
Latency type	Interleaved
Noise margin (Down/Up)	5.8 dB / 8.4 dB
Line attenuation (Down/Up)	45.0 dB / 23.2 dB
Output power (Down/Up)	0.0 dBm / 12.9 dBm
Loss of Framing (Local)	108
Loss of Signal (Local)	22
Loss of Power (Local)	0
FEC Errors (Down/Up)	7722678 / 2
CRC Errors (Down/Up)	3342 / N/A
HEC Errors (Down/Up)	N/A / 8
Error Seconds (Local)	3035

 

	
FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

	Download  Speed
	3.96 Mbps
 	
0 Kbps	4 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 3.96 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 4.05 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	969 Kbps
 	
0 Kbps	832 Kbps
Max Achievable Speed

Upload speed achieved during the test was - 969Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 832 Kbps

 Cheers.

  
  
  
  
  
  
  
  
  
  
  
  
  
  
Distinguished Sage
Posts: 39,271
Registered: ‎27-01-2010
0 Ratings

Re: Connection dropping out

Yes, the noise margin has been increased to make your line more stable.

 

I would just leave things as they are.

 

The IDS ( Intruder Detection System) events are quite normal, it just means that the home hub has protected you from an attempted intrusion.

If you use any form of P2P software, or online games that use P2P, then you IP address is visible to other peers, and some will see it as fair game to mount an attack on your connection.

 

One IP 94.75.215.26 located in Amsterdam

 

77.88.201.250 is located in the Ukraine

 

 

-------------------------------------------------------------------------------------

Forumhelp (personal website) is back online with lots of useful info for BT customers. Some links may be out-of-date, but I will update them when I get time.

Contributor
Posts: 86
Registered: ‎23-06-2011
0 Ratings

Re: Connection dropping out

Hi, Thanks for that I don't use any p2p software and only game on a ps3 but as long as vetting is OK I am happy. Hopefully the connection will stay like this. Thanks for all your help and the TP- link WA701ND has made an amazing difference to the wifi. Cheers.