on 03-03-2012 13h21
on 03-03-2012 14h56
Hi, just spent 20 mins on the phone with bt, the advisor checked the line confirmed there was a fault but said it would cost me £130 for a engineer to come and fix it as the fault was inside the perimeter of my house. I said I am not paying that, and he said there was nothing he could do and ring and take it up with customer services. Does this sound right how can he tell from where ever he is in the world that the fault is inside the perimeter of my surely a fault is a fault and they should fix it for free.
on 03-03-2012 15h10
on 09-03-2012 11h24
Hi, after many calls to 151 they are standing fast that it will cost me £130 for an engineer to come and fix my line. In the meantime the connection seems to be lasting a bit longer now, Normally around 2 days with no dropping. But in the event log I have seen some entries I haven't seen before.
15:06:05 8 Mar IDS proto parser : tcp null port (1 of 1) : 184.108.40.206 220.127.116.11 0040 TCP 0->64885 [..AR..] seq 0 ack 512589608 win 0
09:02:30 9 Mar IDS dos parser : udp flood (1 of 1) : 192.168.1.75 192.168.1.254 0060 UDP 59654->53
00:17:00 8 Mar IDS proto parser : udp null port (1 of 1) : 18.104.22.168 22.214.171.124 1500 UDP 0->0
Are these normal I have never seen them before. Also the noise margin seems to be better but the speed has dropped does this mean bt have dropped the speed to keep me connected. If this is the case I am happy to lose some speed to keep my connection.
ADSL line status Connection information Line state Connected Connection time 2 days, 14:13:31 Downstream 4,590 Kbps Upstream 1,044 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.3 Latency type Interleaved Noise margin (Down/Up) 5.8 dB / 8.4 dB Line attenuation (Down/Up) 45.0 dB / 23.2 dB Output power (Down/Up) 0.0 dBm / 12.9 dBm Loss of Framing (Local) 108 Loss of Signal (Local) 22 Loss of Power (Local) 0 FEC Errors (Down/Up) 7722678 / 2 CRC Errors (Down/Up) 3342 / N/A HEC Errors (Down/Up) N/A / 8 Error Seconds (Local) 3035
FAQ Results Image not loaded 1. Best Effort Test: -provides background information. Download Speed 3.96 Mbps 0 Kbps 4 Mbps Max Achievable Speed Download speedachieved during the test was - 3.96 Mbps For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps. IP Profile for your line is - 4.05 Mbps 2. Upstream Test: -provides background information. Upload Speed 969 Kbps 0 Kbps 832 Kbps Max Achievable Speed Upload speed achieved during the test was - 969Kbps Additional Information: Upstream Rate IP profile on your line is - 832 Kbps
on 09-03-2012 11h34
Yes, the noise margin has been increased to make your line more stable.
I would just leave things as they are.
The IDS ( Intruder Detection System) events are quite normal, it just means that the home hub has protected you from an attempted intrusion.
If you use any form of P2P software, or online games that use P2P, then you IP address is visible to other peers, and some will see it as fair game to mount an attack on your connection.
One IP 126.96.36.199 located in Amsterdam
188.8.131.52 is located in the Ukraine
Forumhelp (personal website) is back online with lots of useful info for BT customers. Some links may be out-of-date, but I will update them when I get time.
on 09-03-2012 11h45
Hi, Thanks for that I don't use any p2p software and only game on a ps3 but as long as vetting is OK I am happy. Hopefully the connection will stay like this. Thanks for all your help and the TP- link WA701ND has made an amazing difference to the wifi. Cheers.