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Aspiring Expert
kenkyle236
Posts: 165
Registered: ‎18-03-2012
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Could I get interveled permanently off

My line type was changed today, and I know it was changed because my line was becoming unstable, but I would like to have it permanently off because it has decreased my speed and has completely stopped me from playing online games without interruptions. Thank you
Guru
Webby
Posts: 3,746
Registered: ‎14-12-2011

Re: Could I get interveled permanently off

Yes you can. Call the help desk and request it off. As you know it may make your line unstable which can be just as bad for gaming.
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Aspiring Expert
kenkyle236
Posts: 165
Registered: ‎18-03-2012
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Re: Could I get interveled permanently off

Ok, may I have the number for the help desk please?
Guru
Webby
Posts: 3,746
Registered: ‎14-12-2011

Re: Could I get interveled permanently off

08001114567
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Aspiring Expert
kenkyle236
Posts: 165
Registered: ‎18-03-2012
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Re: Could I get interveled permanently off

Thank you very much, is it possible that the mods could chage the line type too?
Guru
Webby
Posts: 3,746
Registered: ‎14-12-2011

Re: Could I get interveled permanently off

They could but it takes about 72 hours for them to get back to you. Interleaving would then be turned off the next working day from the time the order was submitted so it may be quicker to call up.
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Aspiring Expert
kenkyle236
Posts: 165
Registered: ‎18-03-2012
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Re: Could I get interveled permanently off

Ok, thank you very much for your help
Sage
imjolly
Posts: 37,859
Registered: ‎27-01-2010
0

Re: Could I get interveled permanently off

if your line is as unstable as you say then switching to fast will make it even worse - you were on fast at end of last month so line must have been dropping for it to change to interleaved - still your choice

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Contributor
Detection
Posts: 142
Registered: ‎12-10-2011
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Re: Could I get interveled permanently off

I had a perfectly stable Fast profile on my ADSL line a while ago and overnight it lost about 4meg, checked the router and it had dropped to Interleave error correction profile, there was 0 wrong with Fast at all, it was not unstable, when talking to the technicians they said a problem with the exchanged had dropped the profile

 

I was only a week or so away from Infinity so just waited for that instead, but just to point out there is not always an unstable problem on the line that causes Interleaving to be switched on

 

Personally I would prefer fast unstable than the joke that is interleaved

Sage
john46
Posts: 41,687
Registered: ‎21-06-2010
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Re: Could I get interveled permanently off

@Detection this post has been marked as solved by the OP
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