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Newbie
Posts: 2
Registered: ‎10-05-2010
0

Customer services postal address?

I want to send a formal complant letter to BT but can not find an postal address anywhere! You would think they are hiding on purpose...

 

Does anyone have a postal address for customer services? I do not want to use the email link as that will most likely lead to yet more pointless telephone conversations with people that cannot help.

 

thanks in advance.

Contributor
Posts: 82
Registered: ‎30-01-2010
0

Re: Customer services postal address?

yes i'dl ike to know that as well.. i did use the email link a week ago and have heard absolutely nothing back part from the automatic acknowledgemnt email..

Aspiring Expert
Posts: 339
Registered: ‎27-01-2010
0

Re: Customer services postal address?

You could try

 

Mrs Jillian G Lewis
Customer Service Director
BT plc
Correspondence Centre
Durham
DH98 1BT

 

but I don't know if Jillian G Lewis is still in that rôle. Some people thought she never really existed. I never had replies when I wrote to her. Good luck!

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Expert
Posts: 428
Registered: ‎14-02-2010
0

Re: Customer services postal address?

yea the customer service team will email you within 10 days. Its a pretty slow service, maybe the priority is low.
Just sent an email to Ian Livingston.
It will get sorted very quickly.
Moderator
Posts: 6,327
Registered: ‎27-01-2010
0

Re: Customer services postal address?

Hi Guys,

 

Thanks for posting. I'm sure I can help with any complaints you might have. Utopian, did you receive any further responses from us? Can you check your junk folder just in case it's slipped in there. The address posted by Pasha is correct but if you want to drop me an email to forum.moderation.team@bt.com I'll be happy to look into any queries you might have.

 

Ta

 

David


DavidM | BT.com Help Site | BT Service Status
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Contributor
Posts: 82
Registered: ‎30-01-2010
0

Re: Customer services postal address?

[ Edited ]

Hi

 

nope nothing in the junk mail at all... this is all i've had back..

 

 

Newbie
Posts: 2
Registered: ‎10-05-2010
0

Re: Customer services postal address?

Thanks for the responses everyone. David - I'll drop you an email to the address you provided.

 

cheers.