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Newbie
sickandtired
Posts: 2
Registered: ‎10-05-2010
0

Customer services postal address?

I want to send a formal complant letter to BT but can not find an postal address anywhere! You would think they are hiding on purpose...

 

Does anyone have a postal address for customer services? I do not want to use the email link as that will most likely lead to yet more pointless telephone conversations with people that cannot help.

 

thanks in advance.

Contributor
utopian
Posts: 82
Registered: ‎30-01-2010
0

Re: Customer services postal address?

yes i'dl ike to know that as well.. i did use the email link a week ago and have heard absolutely nothing back part from the automatic acknowledgemnt email..

Aspiring Expert
Pasha_Selim
Posts: 339
Registered: ‎27-01-2010
0

Re: Customer services postal address?

You could try

 

Mrs Jillian G Lewis
Customer Service Director
BT plc
Correspondence Centre
Durham
DH98 1BT

 

but I don't know if Jillian G Lewis is still in that rôle. Some people thought she never really existed. I never had replies when I wrote to her. Good luck!

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Expert
r1sh12
Posts: 426
Registered: ‎14-02-2010
0

Re: Customer services postal address?

yea the customer service team will email you within 10 days. Its a pretty slow service, maybe the priority is low.
Just sent an email to Ian Livingston.
It will get sorted very quickly.
Moderator
DavidM
Posts: 3,885
Registered: ‎27-01-2010
0

Re: Customer services postal address?

Hi Guys,

 

Thanks for posting. I'm sure I can help with any complaints you might have. Utopian, did you receive any further responses from us? Can you check your junk folder just in case it's slipped in there. The address posted by Pasha is correct but if you want to drop me an email to forum.moderation.team@bt.com I'll be happy to look into any queries you might have.

 

Ta

 

David

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)



Contributor
utopian
Posts: 82
Registered: ‎30-01-2010
0

Re: Customer services postal address?

[ Edited ]

Hi

 

nope nothing in the junk mail at all... this is all i've had back..

 

 

Newbie
sickandtired
Posts: 2
Registered: ‎10-05-2010
0

Re: Customer services postal address?

Thanks for the responses everyone. David - I'll drop you an email to the address you provided.

 

cheers.