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Beginner
Posts: 7
Registered: ‎16-02-2017
0 Ratings

Dropping connection/ disconnecting very slow upload speed

Hi

I'm turning to you guys as previously you were very helpful with my other issue.

I'm trying to use Skype and Viber over my broadband. And every time when I do so my connection is being lost after a short period of time. It's happened when I’m on wired connection or wireless. I know that my hub for some bizarre reason is disconnecting wireless connections periodically especially when I’m using VOIP. Despite that I’m sitting 1m away from the hub. I can see messages coming up on my laptop/mobile saying that connection had been lost and then few seconds later it is reconnecting.  Also there is a message in Skype/Viber that my connection is very poor. What make its weird is that, whenever connection is re-established I’m capable of do video calls and then after a while its drops and disconnect. 

Could any one help with this. 

Just to reasure i did quiet line test and ther is no noise. Enginer visited my property previously and i had all connection checked from my home to the exchange, no issues found. To be fair i had 3 engineers visits related to my previous problems. 

Distinguished Sage
Posts: 61,267
Registered: ‎21-06-2010
0 Ratings

Re: Dropping connection/ disconnecting very slow upload speed

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.


This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You


john46 | BT.com Help Site | BT Service Status
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