on 04-10-2011 18h26
Since around Sunday I have been having extremely slow download speeds (web pages taking up 2 mins to load if they do manage to load at all).
Last night around the time BT confirmed that the Birmingham issue was resolved (I live litterly just 20 mins down the M5 from B'Ham) I reset my homehub and everything was working fine all night. Around 5am this morning the issue started again.
I can not currently run the http://speedtester.bt.com/ I have been getting the same error now after trying for the last 2 days that says "The service is unavailable contact your service provide" or something along the lines.
My friend managed to run a speedtest with an app on his phone for speedtest.net and it shows a download speed of 0.01mb and upload speed of 0.7mb which shows that uploads are working ok.
I contacted BT today on live chat and they are looking in to it say they will get back to me within 48hrs. I will probably chase them up tomo if things don't get better tonight. I just wanted to post my hub stats to see if you guys can give me any indication of what it might be. We have only been with BT for like 4 months and its honestly been a poor experience so far. Was with sky for nearly 2 years with very little problems.
Heres the hubs stats and I really do appreciate any help!
on 04-10-2011 18h35
on 05-10-2011 1h45
05-10-2011 1h52 - edited 05-10-2011 1h56
I managed to run the test again a few minutes ago, was a bit quicker this time
Test1 comprises of two tests 1.
Best Effort Test: -provides background information.
Download Speed 7 Kbps 0 Kbps 2000 Kbps
Max Achievable Speed Download speedachieved during the test was - 7 Kbps For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information: Your DSL Connection Rate :2167 Kbps(DOWN-STREAM), 955 Kbps(UP-STREAM) IP Profile for your line is - 1911 Kbps
2. Upstream Test: -provides background information. Upload Speed 588 Kbps 0 Kbps 955 Kbps Max Achievable Speed >Upload speed achieved during the test was - 588 Kbps Additional Information: Upstream Rate IP profile on your line is - 955 Kbps This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
05-10-2011 9h05 - edited 05-10-2011 12h16
on 05-10-2011 12h12
your throughput is almost non-existent. I would contact the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
on 05-10-2011 15h11
05-10-2011 15h19 - edited 05-10-2011 15h21
Just managed to access my emails and it seems an engineer has been booked to come out tomorrow!! Hopefully he can fix the problem.
on 05-10-2011 15h25
While emailing BT and posting here the connection has slightly improved enough for me to run a speedtest.net and it seems there has been some slight improvement, its registering a download speed of 0.28mb http://www.speedtest.net/result/1518243006.png