on 02-04-2012 23h19
I have a HP Pavilion G6 Laptop that I have had since 25/12/11. It seems to be having a problem though...
I cannot seem to connect to my BT Homehub 2.0. I am able to connect to other wireless devices and even the BT FON and openzone FROM THE SAME ROUTER! I find this very annoying, as BT FON is irritating with the auto log out and the unreliability of it all.
I have had this problem before, so I phoned up knowhow, and I had to reset my laptop to factory settings. It is now happening again and I have important files that would be a pain to lose! But again, it only refuses connection on this home hub... It is also happy to connect the hub through ethernet...
ONE OF THE BIGGEST ISSUES IS THAT I HAVE OTHER DEVICES (iMAC iPHONES, XBOX 360s ETC.) THAT ALL CONNECT TO IT NO PROBLEM, BUT THIS LAPTOP DOESN'T WANT TO!
This is what I have tried so far:
1) Contacting BT and having a lovely 1.5 hour remote PC session, getting nowhere...
2) Changing settings on the router (Change to channel 11, 1 and changing b/g/n to b/g).
3) Forgetting the wireless drivers on the laptop and re-installing them...
4) Reset the Hub to factory settings
5) Changed WPA2 to WPA and WEP.
ALL OF THIS TO NO HOPE!
on 02-04-2012 23h25
03-04-2012 6h42 - edited 03-04-2012 6h44
Have you tried resetting the home hub to factory default?
Forumhelp (personal website) is back online with lots of useful info for BT customers. Some links may be out-of-date, but I will update them when I get time.
on 03-04-2012 8h56
You are getting closer! My computer now says connected to it. (It has done this before though, in the last few days.) But again no internet connection...
This is sooo fustrating!
05-04-2012 18h40 - edited 05-04-2012 18h43
I am not sure what disc you are on about, I dont remeber getting one with the hub.
on 05-04-2012 18h46