on 10-11-2012 21h54
For about a fortnight now my Hub keeps dropping the connection for a few minutes and then reconnects only to drop again a few minutes later.
I have tried every thing I can think of having consulted the help pages and nothing has sorted out the problem.
When i speak to the Help Line they say it is a line problem, my phone service is through Sky but the phone works perfectly so the only conclusion is the problem is with BT Internet.
What can you do if no one will take any responsibility to sort out the problem.
10-11-2012 22h02 - edited 10-11-2012 22h03
May I ask you who provides your Internet Service?
The problem = BT internet is an oblique reference to the fact that BT Openreach provide the connections for most ISP's in GB. It might be a line/exchange issue, but there are many more possible causes for this issue I have to say at this stage.
"We" on here, [BT customers] cannot take responsibility for the issue obviously, there will be plenty of advice, but it is a forum for customers for whom BT provides their Internet Service.
If its another ISP, then you should so to their Broadband forum, sounds like it might be S*y to me.
Sorry cant help more.
10-11-2012 22h12 - edited 10-11-2012 22h13
Then I'm stuck.
I didnt realise that you could have BT Broadband if a third party supplies the telephone connection.
As Keith B said in one of your earlier posts, have you established its nothing to do with your Sam Knows Box?
on 10-11-2012 22h25
on 11-11-2012 7h40
On the BT website it says
Yes, you'll need a BT line before you can get broadband or a package from BT. Line rental is not included as part of your broadband package and is charged for separately by BT.
To get a phone line and broadband from BT, just visit www.bt.com/packages.
I would suspect its simply the calls package that Sky provides.
on 11-11-2012 16h14
on 11-11-2012 16h40
11-11-2012 16h55 - edited 11-11-2012 16h56
It may be a problem with the home hub 2. See
Have you another ADSL router you can try?
As John says, it could be a wiring issue. See this picture.
on 11-11-2012 17h43
My hub is connected to an ADSL v1.0 socket with the 2 outlets one for phone that has the Sky box connected the other outlet feeds the Hub. I understand the ADSL socket has a micro filter inbuilt to the phone ourtlet. This socket is connected directly to the incoming line from the pole outside.
My phone is in another room .The wiring was extended to this other socket from a connection made internal to the ADSL socket by an Openreach engineerwith Micro Filter in line.
I have already seen your link regarding Hub2 problems and that is the problem in my opinion for what it is worth.
The only other problem I can think of is a line problem which although the phone seems OK is unsatisfactory for an internet connection.
As this problem is a recent occurence I don't think it can be due incoorect wiring, it must be the hub, its power supply unit or the wiring exrernal to my home.
Since my last post the hub has rebooted twice, latterly within 10 mins of each bootup.