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Newbie
TimmyC
Posts: 4
Registered: ‎05-07-2012
0

Internet disconnects every 6-12 hours, download speed 283K.

Hi, first post so apologies if I miss anything...  For about 4 weeks now my router has been disconnecting from the broadband line approx every 6-12 hours.  I have a homehub 2, the 'broadband' light goes out before flashing orange and reconnecting.

 

The event log below is typical:

18:46:04   5 Jul 	xDSL linestate up (ITU-T G.992.5; downstream: 283 kbit/s, upstream: 612 kbit/s; output Power Down: 20.3 dBm, Up: 12.4 dBm; line Attenuation Down: 26.0 dB, Up: 15.0 dB; snr Margin Down: 8.0 dB, Up: 25.5 dB)
18:46:02   5 Jul 	[CWMP] Connection timed out
18:45:39   5 Jul 	xDSL linestate down
18:45:23   5 Jul 	PPP link down (Internet) [86.183.13.79]
18:45:15   5 Jul 	xDSL linestate down
18:44:50   5 Jul 	xDSL linestate down

 Router stats are as follows:

ADSL line status
Connection information
Line state	Connected
Connection time	0 days, 3:33:04
Downstream	283 Kbps
Upstream	396 Kbps

ADSL settings
VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.5
Latency type	Interleaved
Noise margin (Down/Up)	33.1 dB / 14.2 dB
Line attenuation (Down/Up)	26.5 dB / 14.5 dB
Output power (Down/Up)	20.5 dBm / 12.4 dBm
Loss of Framing (Local)	341
Loss of Signal (Local)	114
Loss of Power (Local)	0
FEC Errors (Down/Up)	14771 / 79
CRC Errors (Down/Up)	38 / N/A
HEC Errors (Down/Up)	N/A / 61750
Error Seconds (Local)	516

The router is attached to the test socket and I have tried a number of different filters with no difference.

 

There is a small amount of interference on the quiet line test with a corded phone but I'm not sure how 'quiet' it should be...

 

I have now had three faults raised and closed and I don't seem to be any closer to getting anything resolved..

 

Cheers

 

Tim

Sage
imjolly
Posts: 37,824
Registered: ‎27-01-2010
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

if you tried the quiet line test then you should hear no noise and any noise will affect your broadband and you need to report a phone fault not broadband to 151- get this fixed and then sort your broadband

 

from your stats it looks like you are in a banded profile due to all the disconnections and you need to get rid of the noise to get a stable connection before you can get out of banding and get a better connection

 

once you get it fixed and with your attenuation I would expect a connection speed of about 17mb

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Sage
john46
Posts: 41,666
Registered: ‎21-06-2010
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

hi you say you have noise on the quiet line test that needs resolving first as the test should be silent you need to phone BT Faults on 151 and report the noise but do not mention broadband in the call
once that is fixed then after 3 days stable connection your connection should be released from the banded profile you are in
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Newbie
TimmyC
Posts: 4
Registered: ‎05-07-2012
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

Cheers guys, will try that and see what happens..

Sage
john46
Posts: 41,666
Registered: ‎21-06-2010
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

post back when you have more news
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Contributor
TeaAndToast
Posts: 108
Registered: ‎04-04-2011
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

Out of interest, do the disconnections effect your network connection?  I always have to disable and re-enable mine.

Sage
john46
Posts: 41,666
Registered: ‎21-06-2010
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

Hi broadband disconections should not affect an internal network only the internet connection would be lost if web browsing


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Newbie
TimmyC
Posts: 4
Registered: ‎05-07-2012
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

My internal network stays up each time, I just lose broadband.

 

Further to this, I was suspicious of the corded phone I was using to check for interference.  Tesco value's finest corded phone gives a completely silent line on 17070 so I guess that side of things is OK after all.  Any other words of wisdom?

 

Thanks for all the responses so far.

 

Tim

Sage
imjolly
Posts: 37,824
Registered: ‎27-01-2010
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

is there anything on this post which helps 
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397




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Newbie
TimmyC
Posts: 4
Registered: ‎05-07-2012
0

Re: Internet disconnects every 6-12 hours, download speed 283K.

Long story short, I finally managed to persuade BT to send an engineer and it turned out that next door's tree was leaning on the phone line and disconnecting it every so often.  A new wire later and I have 16mb broadband...