on 05-07-2012 22h29
Hi, first post so apologies if I miss anything... For about 4 weeks now my router has been disconnecting from the broadband line approx every 6-12 hours. I have a homehub 2, the 'broadband' light goes out before flashing orange and reconnecting.
The event log below is typical:
18:46:04 5 Jul xDSL linestate up (ITU-T G.992.5; downstream: 283 kbit/s, upstream: 612 kbit/s; output Power Down: 20.3 dBm, Up: 12.4 dBm; line Attenuation Down: 26.0 dB, Up: 15.0 dB; snr Margin Down: 8.0 dB, Up: 25.5 dB) 18:46:02 5 Jul [CWMP] Connection timed out 18:45:39 5 Jul xDSL linestate down 18:45:23 5 Jul PPP link down (Internet) [18.104.22.168] 18:45:15 5 Jul xDSL linestate down 18:44:50 5 Jul xDSL linestate down
Router stats are as follows:
ADSL line status Connection information Line state Connected Connection time 0 days, 3:33:04 Downstream 283 Kbps Upstream 396 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.5 Latency type Interleaved Noise margin (Down/Up) 33.1 dB / 14.2 dB Line attenuation (Down/Up) 26.5 dB / 14.5 dB Output power (Down/Up) 20.5 dBm / 12.4 dBm Loss of Framing (Local) 341 Loss of Signal (Local) 114 Loss of Power (Local) 0 FEC Errors (Down/Up) 14771 / 79 CRC Errors (Down/Up) 38 / N/A HEC Errors (Down/Up) N/A / 61750 Error Seconds (Local) 516
The router is attached to the test socket and I have tried a number of different filters with no difference.
There is a small amount of interference on the quiet line test with a corded phone but I'm not sure how 'quiet' it should be...
I have now had three faults raised and closed and I don't seem to be any closer to getting anything resolved..
on 05-07-2012 22h37
if you tried the quiet line test then you should hear no noise and any noise will affect your broadband and you need to report a phone fault not broadband to 151- get this fixed and then sort your broadband
from your stats it looks like you are in a banded profile due to all the disconnections and you need to get rid of the noise to get a stable connection before you can get out of banding and get a better connection
once you get it fixed and with your attenuation I would expect a connection speed of about 17mb
on 05-07-2012 22h40
on 06-07-2012 0h47
Out of interest, do the disconnections effect your network connection? I always have to disable and re-enable mine.
on 06-07-2012 1h15
on 07-07-2012 10h31
My internal network stays up each time, I just lose broadband.
Further to this, I was suspicious of the corded phone I was using to check for interference. Tesco value's finest corded phone gives a completely silent line on 17070 so I guess that side of things is OK after all. Any other words of wisdom?
Thanks for all the responses so far.
on 07-07-2012 12h47
is there anything on this post which helps
on 14-07-2012 9h17
Long story short, I finally managed to persuade BT to send an engineer and it turned out that next door's tree was leaning on the phone line and disconnecting it every so often. A new wire later and I have 16mb broadband...