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Newbie
Posts: 3
Registered: ‎18-03-2012
0

Internet keeps dropping out!!!

Hi my internet keeps dropping out since about 6am this morning it probably has dropped out 15 times, was fine yesterday any ideas thanks ?

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:05:32
Downstream4,672 Kbps
Upstream888 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.3
Latency typeInterleaved
Noise margin (Down/Up)3.1 dB / 9.5 dB
Line attenuation (Down/Up)48.0 dB / 26.0 dB
Output power (Down/Up)0.0 dBm / 12.8 dBm
Loss of Framing (Local)12
Loss of Signal (Local)1
Loss of Power (Local)0
FEC Errors (Down/Up)45444 / 2
CRC Errors (Down/Up)23 / N/A
HEC Errors (Down/Up)N/A / 13
Error Seconds (Local)47
Distinguished Sage
Posts: 25,808
Registered: ‎27-01-2010
0

Re: Internet keeps dropping out!!!

Welcome to this customer to customer forum.

 

To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.



When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.

 

 

Speed and disconnections

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.