on 15-06-2017 8h19
Solved! Go to Solution.
on 15-06-2017 19h30
on 16-06-2017 9h06
Hi @Jo636 and welcome.
I'm sorry to hear you've been having problems for so long. @john46 is correct. If there is noise on the line it needs to be sorted before the broadband connection can be addressed. You've mentioned having engineer out previously. Were they broadband or line engineers? Are you reporting this as a broadband fault or line fault?
on 16-06-2017 10h55
on 16-06-2017 10h56
on 16-06-2017 12h10
on 22-06-2017 11h25
on 22-06-2017 19h17 - last edited on 22-06-2017 19h27 by DavidM
We have noticed an increase in the broadband band speed yesterday and today. We haven't been in much over the last 36hrs so haven't had a chance really to try out the phone to see if that's improved...unfortunately because we're on an evenings/weekends package and already mounted up £20 worth of additional calls constantly trying out the phone during the day to test the quality over the last few weeks we've tried leaving the phone! We'll be trying ir out over the weekend to see if the quality has improved. One call that I made to my husband yesterday still sounded very faint on the house phone (which was fine initially calling via mobile) but there wasn't any interuption/interference on the line. Will report back over the weekend when we try out how it is. Thanks for your help...Jo
on 23-06-2017 13h39
@Jo636 Thanks for getting back to me. That's no problem at all, it's a good idea to monitor it for another while to ensure the noise does not return. I'll follow up with you next week as I will be out of the office for a few days.
To test the line for noise without making a chargeable call you can run a quiet line test by dialling 17070 from your Landline.