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Aspiring Contributor
Posts: 17
Registered: ‎03-01-2012
0

New Bt hub, broadband flashing orange...

I just got the BT hub, but unfortunately it doesn't work. The broadband light flashes orange and the internet on the PC doesn't work. I did everything that BT says to do, but to no avail. I even pressed the wireless button and this makes the broadband light turn blue, but the wireless light flash orange. I need urgent help as I've got homework to hand in tomorrow!
Distinguished Sage
Posts: 51,334
Registered: ‎27-01-2010
0

Re: New Bt hub, broadband flashing orange...

is this a new bt broadband connection or existing bt connection with a new hub?

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Distinguished Sage
Posts: 49,066
Registered: ‎21-06-2010
0

Re: New Bt hub, broadband flashing orange...

how long have you had BT broadband?
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Aspiring Contributor
Posts: 17
Registered: ‎03-01-2012
0

Re: New Bt hub, broadband flashing orange...

I just got it today, at about 12 and no I used to have sky
Distinguished Sage
Posts: 51,334
Registered: ‎27-01-2010
0

Re: New Bt hub, broadband flashing orange...

when is the activation day - today?

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Guru
Posts: 3,746
Registered: ‎14-12-2011
0

Re: New Bt hub, broadband flashing orange...

Is it due to go active today? Engineers might not have jumpered it in the exchange (although I would have thought by this time they have). Flashing orange means that there's no sync (connection with the exchange). I'm assuming you don't still have your sky router plugged in?
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Expert
Posts: 699
Registered: ‎22-03-2011
0

Re: New Bt hub, broadband flashing orange...

SOunds like the service isn't active yet, it can be upto late night, but normally seems to be done by early evening. You will need to wait until after the activation date to chase up as you will get the standard reply from tech support should you try now.

Distinguished Sage
Posts: 49,066
Registered: ‎21-06-2010
0

Re: New Bt hub, broadband flashing orange...

Your bt broad band can be activated any time up until midnight on your day of activation it look's like you are still with sky all you can do is wait and keep trying
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Aspiring Contributor
Posts: 17
Registered: ‎03-01-2012
0

Re: New Bt hub, broadband flashing orange...

No I don't have the sky modem in, I just called BT and they said it might work tomorrow.
Distinguished Sage
Posts: 49,066
Registered: ‎21-06-2010
0

Re: New Bt hub, broadband flashing orange...

what is your activation date ?
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