on 21-05-2017 19h04
on 21-05-2017 19h29
on 21-05-2017 19h52
Openreach repair times are 3 working days after the fault is reported you will not get a repair on a Sunday
That changed last June.
See this post https://community.bt.com/t5/Phones/Landline-and-Broadboand-Out-for-8-days/m-p/1748259#M55034 and my post after it.
Forumhelp (personal website) is back online with lots of useful info for BT customers. Some links may be out-of-date, but I will update them when I get time.
on 22-05-2017 18h13
Well the good news is it's finally working again.
As of about 10am this morning Monday. Reported last Wenesday (17th May) so no phone line or Broadband for 5 days.... definately nowhere near a 24 hour response time even allowing for business days!!
Still I've now had a service for 18 days ...since the 4 April so thats about 50% uptime since the first day of installation.
(Notice I am being optimistic ....I could have said 50% downtime).
Let's hope things improve from now on.
on 17-06-2017 18h08
Hi @ntom and thanks for posting.
I'm sorry you're having so many problems with your services. Is this being case managed for you? Have you been promised a call back with updates?
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on 21-06-2017 11h48
So to re-cap:
Last Thursday I noticed my broadband speed had dropped away & I kep getting the router message that there was no internet.
I checked broadband on Speedtest.net..... 2Mbps
I called BT support on Friday..... & (to cut a very long story short) we eventually agreed there was BT side fault (again).
Engineer response promised in 5 working days..... i.e. a week!