on 21-05-2017 19h04
on 21-05-2017 19h29
on 21-05-2017 19h52
Openreach repair times are 3 working days after the fault is reported you will not get a repair on a Sunday
That changed last June.
See this post https://community.bt.com/t5/Phones/Landline-and-Broadboand-Out-for-8-days/m-p/1748259#M55034 and my post after it.
Forumhelp (Private website) Lots of additional information for BT Broadband connections only. If you get redirected back to this forum, then you are not connected to your home broadband
on 22-05-2017 18h13
Well the good news is it's finally working again.
As of about 10am this morning Monday. Reported last Wenesday (17th May) so no phone line or Broadband for 5 days.... definately nowhere near a 24 hour response time even allowing for business days!!
Still I've now had a service for 18 days ...since the 4 April so thats about 50% uptime since the first day of installation.
(Notice I am being optimistic ....I could have said 50% downtime).
Let's hope things improve from now on.
on 17-06-2017 18h08
Hi @ntom and thanks for posting.
I'm sorry you're having so many problems with your services. Is this being case managed for you? Have you been promised a call back with updates?
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on 21-06-2017 11h48
So to re-cap:
Last Thursday I noticed my broadband speed had dropped away & I kep getting the router message that there was no internet.
I checked broadband on Speedtest.net..... 2Mbps
I called BT support on Friday..... & (to cut a very long story short) we eventually agreed there was BT side fault (again).
Engineer response promised in 5 working days..... i.e. a week!