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Aspiring Contributor
Posts: 17
Registered: ‎22-06-2012
0

No broadband connection and noisy phone line

I have previously used the forum to resolve problems for a customer of mine so hope you can help again as they are currently experiencing no Internet connection, Home Hub 4 showing orange light and noisy phone line which sounds like you are talking under water.

 

No problems reported on the BT status page for their number but they are on a long line out in the countryside so hope someone can get in touch and I will provide the details on their behalf.

 

Many thanks

 

Chris Arkle, Arkle IT

Moderator
Posts: 8,673
Registered: ‎04-07-2013
0

Re: No broadband connection and noisy phone line

Hi @chrisarkle quickest way to get this sorted would be to report a noisy line fault to 0800 800 151.  Is the noise still present if the phone is connected to the test socket?

 

test socket.jpg


NeilO | BT.com Help Site | BT Service Status
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