on 26-11-2010 8h51
Lots of offers around to entice people back to BT.. BUT what about customers who are already with BT..
Where are the FREE 3 months offers for ....this that and the other???
Stores have loyalty cards and so forth so why not BT?
on 26-11-2010 10h29
I`ve been with BT for a number of years (Option 3) and whereas I have seen a reduction in my monthly payments for staying with BT. I must say your comment does have a lot of sense to it.
It would be nice if BT gave some kind of loyalty reward for long-term clients - but I`m not getting my hopes up
Here`s hoping for a Xmas present, ha, ha, ha.
on 26-11-2010 11h42
BT are a joke
I have been with them for over 3 years with BB & Phoneline
I pay all my bills by DD in full and after my initial 18 month contract ended i agreed to sign another 18 month contract @ £15 a month (BB)
6 months later i noticed the charge was actually £17.49 (not the £15 agreed ovber the phone)
Now BT have introduced a FREE upto 20mb upgrade (apparaently at NO EXTRA COST)
I now find i am being charged £19.99 a month (even though i accepted no new contract whatsoever)
The last week or so i have also had **bleep** service, throughoput around 100k and i am lucky to be able to stream anything online.
I am not going through the BT scrpt again (turn off youyr router,wait 3 days etc etc)
I have already contacted Sky and should have BB & Phone for £21 (£10 a month cheaper than BT) and it should be installed in a few weeks.
BT if this is how you treat long term customers then you rteally need to address your policies!!!