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Newbie
Posts: 1
Registered: ‎23-03-2011
0

On-line Telephone Line Testing

Just recently got BT Home Hub and eventually got it working on my BT line.  Today Broadband is working but the telephone ling has gone dead.  Tried to report a fault and was encouraged to do a self test.  However, this can only be done if the line is not in use.  As broadband is working there is no way to do a self test.  After a few detours I sent an email.  The concept of self testing may be fine but it cannot be done whilst online.

Distinguished Sage
Posts: 33,790
Registered: ‎27-01-2010
0

Re: On-line Telephone Line Testing

You can do a test, but the broadband will drop for a short while. If you leave your Internet browser on the same page, it will re-connect and display the test results.
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Polite request to forum members who may have the same or similar problem. Please could you create your own thread on this forum, and avoid hijacking this thread.Otherwise its likely your problem will not be resolved, as it may have a different cause, and it also makes it difficult for forum members, who are trying to help the person on this thread. See How to post a new question


 


Thanks