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Newbie
northman
Posts: 1
Registered: ‎23-03-2011
0

On-line Telephone Line Testing

Just recently got BT Home Hub and eventually got it working on my BT line.  Today Broadband is working but the telephone ling has gone dead.  Tried to report a fault and was encouraged to do a self test.  However, this can only be done if the line is not in use.  As broadband is working there is no way to do a self test.  After a few detours I sent an email.  The concept of self testing may be fine but it cannot be done whilst online.

Sage
Keith_Beddoe
Posts: 23,053
Registered: ‎27-01-2010
0

Re: On-line Telephone Line Testing

You can do a test, but the broadband will drop for a short while. If you leave your Internet browser on the same page, it will re-connect and display the test results.
There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.