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Beginner
Posts: 3
Registered: ‎30-01-2012
0 Ratings

Re: Orange power light of total death!

I think the point is that even if it *is* in "power save mode", then it's not possible to get it out of this mode - i.e. the light glows orange 24/7, even if you power cycle it, reset, restart etc. Power save mode is a lovely idea environmentally, but I would also like a "working mode" too - just an idea.

 

My replacement router didn't even arrive yesterday, so I've spent another hour or so trying to explain this to the call centre who insist it *did* arrive! This isn't a very good start to our "BT experience" have to say. Grrr

Distinguished Sage
Posts: 60,979
Registered: ‎21-06-2010
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Re: Orange power light of total death!

hi as has been previously suggested why do those of you having this problem contact the forum mods and make them aware they are able to get these sort of problems investigated without going through the help line this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved

john46 | BT.com Help Site | BT Service Status
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Aspiring Contributor
Posts: 15
Registered: ‎28-01-2012
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Re: Orange power light of total death!

You're right there Corington, and what you said has described exactly what was happening with the hub we've had since we joined BT broadband on 20th January.  (Sorry your replacement hasn't arrived though!!) We expected broadband to be a bit slow to start with, but when the orange light problems began, we guessed there had to be a bigger issue.  Like you, it didn't matter what we did, the hub wouldn't wake up.  Yesterday afternoon, it must have had a final 'swan-song' as all the lights came on, and it kept going for about four hours!!!  During that time, I looked up details of the powersave mode on the BT website. It suggested that even if the hub does go into that mode, it should automatically wake up once the computer is switched on.  We were back to the orange light on the hub by yesterday evening, and this morning it stayed that way.

 

Twenty minutes ago, Parcel Force delivered the replacement hub.  I connected up and switched it on.  All the blue lights were on within two minutes.  I also noticed that the label on the side of the box states that it's a Type B hub, which is good, as a previous post on this thread mentioned that the fault seems to be on the Type A hubs.  Let's just hope it keeps going now and that the problem has been solved.

Beginner
Posts: 3
Registered: ‎31-01-2012
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Re: Orange power light of total death!

Hi Guys,

 

First post - I thought I would join this thread as I appear to have received a similar, faulty HH3.

 

Live in the sticks and due to this up until recently have had no other option than slow (2MB at the absolute most) broadband. Provider was Homecall, that became Pipex that has just become TalkTalk - hence what prompted me to look around. Infinity seemed a good option with the promise of a heady 18.5MB download speed for my location.

 

The changeover process was very good, no hitches at all - the installation took place last Friday 27th. The weekend's broadband was 90% reliable with a number of drop outs, but I put this down to the "settling in" period. Last night however the dreaded, steady orange power light appeared.

 

As previous correspondents have explained there's nothing that can be done, the reset button doesn't work, the broadband & wireless lights have long since worked, direct ethernet connection does nothing. I had taken the Hub out of Power Save mode but am unsure whether by pressing the reset button in the instance of failure, results in Power Save being reinstated(?) - as I can't access the Hub I can't check! It's a type A hub by the way.

 

Called BT this morning to explain that I have gone from a reliable slow connection (Talktalk) to a superfast unreliable one that I cannot access due to an apparent known faulty batch of Hubs.....not impressed.

 

They were a little cagey about accepting the "faulty batch" assertion, but very quickly advised that a replacement would be sent within the next 2 business days. In my view this should be couriered overnight - BT are all too quick in collecting the various fees but were not willing / unable to send a replacement overnight.

 

I'll keep you posted with events as and when I receive the replacement (hopefully Type B) Hub.....

Aspiring Contributor
Posts: 15
Registered: ‎28-01-2012
0 Ratings

Re: Orange power light of total death!

Hi Geoffjet

 

Sorry to know that you also have the dreaded orange light problem.  I wonder how many of these hubs are having to be replaced at the moment!!  The whole issue has been so frustrating.  We changed from Tiscali/TalkTalk to BT when our contract expired on 20th as we were fed up with error messages when we were trying to access our email acccounts.  The high cost of phoning the TalkTalk helpline was also a deciding factor.

 

The changeover process was fine, and so far as we know, we don't owe anything else to TalkTalk as we paid them for the whole of January.

 

When your replacement hub arrives, have a look at the label on the side of the box.  There are two barcodes on ours with some numbers, then underneath these in brackets is Type B.  Good luck :-)

Beginner
Posts: 3
Registered: ‎30-01-2012
0 Ratings

Re: Orange power light of total death!

Well the replacement finally arrived and it's a Type B. So far all's well! Only been a few hours but no hitches yet. Wondering if I should turn off the power save thing completely or just trust it?
Aspiring Contributor
Posts: 20
Registered: ‎12-01-2012
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Re: Orange power light of total death!

WOW!  OP here. This is getting truly mind boggling! How many dud HH3's do BT have? It's gotta be thousands! I do hope they're not just going to keep sending these things out willy nilly and that they have now got some quality control in place at their manufactureres to prevent this happening again.

 

It does seem that if you have a Type B you're OK. The Type A's are the suspect ones, but, so far, our third HH3, which is a Type A, is functioning satisfactorily.

 

So far...

Aspiring Expert
Posts: 147
Registered: ‎20-05-2010
0 Ratings

Re: Orange power light of total death!

Add another one to the list.  Mine seems to follow a pattern, some time early evening it appears to go into 'power save' mode, and despite pressing every button, sticking a pin in every orifice (Smiley Surprised), power cycling etc etc it refuses to come out.  Get down in the morning still with the orange light glowing, power cycle and the HH recovers.

 

Three nights in a row.  I've checked the HH setings and power save is NOT enabled....I hope I get someone sensible on the phone...Smiley Frustrated

Beginner
Posts: 3
Registered: ‎31-01-2012
0 Ratings

Re: Orange power light of total death!

Received my replacement HH3 today, the day after reporting the problem - its a Type B which was a pleasant surprise, the pessimist in me expected an "A" All good so far, hopefully it'll stay that way......
Beginner
Posts: 1
Registered: ‎03-02-2012
0 Ratings

Re: Orange power light of total death!

Just reporting in that BT Infinity was installed today and my Home Hub 3 "type A" has already failed in exactly this same way (solid orange power light - cannot reset to factory settings) within an hour of installation - called BT and they are sending a replacement - the irony of it is that this device was claimed by in an advert as offerring the "UK’s most reliable wireless connection" with the Home Hub (although presumably they were refering to the use of Wireless N.

 

http://www.dailymail.co.uk/news/article-2094784/BT-slammed-advertising-watchdog-claiming-offer-UK-s-...

 

Ah well - looking forward to many uninterupted years of trouble free operation as this is the UK's most reliable home router - so statistcally I (and everyone else in this thread)  have clearly been very unlucky  :-)