on 22-08-2011 22h44
Just been on the phone with India. Told them that I have got 535/724 HEC errors for a connection time of 2hrs 10mins. On ADSL2, HH3. When I was on ADSL1 HH2 typeA I never got more than 5 HEC errors and they soon went after a few days. Got told that nobody ever has zero HEC errors and that he did not believe it, I told him that if he wanted me to I could send him copies of the print outs. Next thinkg he says, " I'll have check on this and get back to you tomorrow evening." He also said that HEC errors were not anything to worry about. Yet All 36 engineer's that have been here have said that there should be no HEC errors.
On this subject, had two engineer's here today. Just before they did their tests, I did a print out from the HH manager page and it showed 466/811 HEC errors, but when they did their test they showed me that they could not see them. They did say that they thought it could be a result of that they did not connect to the same server as I do. That there could be a problem with the BT retail server.
Could someone here please let me know, if what I have seen in the past from the HH manager page was a figmant of my imagination or did I actually see it. What should the HEC errors reading be.
For the purists here:
22-08-2011 23h00 - edited 22-08-2011 23h00
In general, HEC errors are nothing to worry about.
As for there being zero HEC errors on lines, I don't have any:
Counters (Down, Up)
Bit Errors:0, 0
Errors are completely dependant on lines (Not all are the same).
With 588 in 2 hours and 17 minutes, I wouldn't worry.
HEC Errors are: Header Error Control errors (See: http://www.kitz.co.uk/adsl/error_correction.htm#HEC )
I hope this helps