on 19-03-2012 20h43
I have an 8Mb connection and untill recently for two or three years a download speed averaging 6.2.
Over the last few months it has dropped to 1.7-1.8.
I have spent several fruitless hours to the helpline to no avail.
They say the line is running at 8.1 therefore the problem must be with the premises - several possibilities offered, from computer slowing down due to hdd filling up to dust accumulating in connections................
Tried a laptop and ethernet cable into router and get exactly the same test results.
Anyone help please?
on 19-03-2012 20h46
Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
on 19-03-2012 20h49
after reading keith's link can you run btspeedtester and post the results
on 20-03-2012 6h37
Hopefully this is whats needed.
Download speedachieved during the test was - 1.64 Mbps For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2 Mbps
ADSL Line Status
Line state: Connected
Connection time: 0 days, 11:06:22
Downstream: 7.938 Mbps
Upstream: 448 Kbps
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 10.4 dB / 25.0 dB
Line attenuation (Down/Up): 21.7 dB / 11.5 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 10 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 6 / 0
Error Seconds (Local/Remote): 195 / 48
on 20-03-2012 6h48
Your IP profile may be stuck at 2Mb, however you only seem to have been connected for 11 hours, is there any reason for this?
If you have been restarting your home hub, then that would cause the profile to drop.
You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it.
If your download speed has not increased after that time, then return to this thread for assistance.
on 20-03-2012 10h24
if the reason for the short connection time is due to helpdesk asking you to reset then I would not wait but contact the mods now as I think your profile is stuck at 2mb and needs assistance
can take up to 3 working days for mods to contact you
on 20-03-2012 17h09
on 20-03-2012 17h10
Login to your online account at bt.com.