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Aspiring Contributor
Posts: 8
Registered: ‎04-12-2011
0

Second line with BT Broadband, first line broadband drops down too

Hi

My first line was with BT  but I went over to  Sky and I was receiving 4.6MB /667 after much problems at first it settled down to this. As they was a few using the line, I had a second line fitted by BT and had broadband 10GB 20GB they est. 4MB, ok at first it came on and after test it stabled at 3.5Mb, then the first line played up the broadband dropped down  and now is sitting at between 2.8MB / 776. The second line has also drop to 2.6/ 448.  Bt help said to have the master socket moved to cut out any extension so I did and that cost me £150, it hasn't help at I am connected filter into the Master box.  I have contract Sky twice over the matter and they said the BT engineer who came to connected the new line must had done something to they line as they can't get the modem to connect and high then 3Mb. The New BT line was a new line from the box outside my building.  Sky was also saying have the master socket moved to cut out the extensions Extension they put in for the Sky TV boxes. 

Just feel like I am being capped because I have two phones lines .

Here are detalis from the second line BBH3

 Line state: Connected
Connection time: 0 day, 01:01:12
Downstream: 2,720 Kbps
Upstream: 416 Kbps


ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 15.5 dB / 7.0 dB
Line attenuation (Down/Up): 47.0 dB / 29.5 dB
Output power (Down/Up): 18.2 dBm / 12.5 dBm
FEC Events (Down/Up): 7 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 0 / 0
Error Seconds (Local/Remote): 0 / 0

First line with SKy

ROUTER STATUS

Firmware Version
SKY_2.04 
ADSL PortMAC AddressIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server
F0:7D:68:64:95:99
2.223.43.102
MER
255.255.255.192
2.223.43.126
90.207.238.97
LAN PortMAC AddressIP AddressDHCPIP Subnet Mask
F0:7D:68:64:95:96
192.168.0.1
On
255.255.255.0
ModemADSL Firmware VersionModem StatusDownStream Connection SpeedUpStream Connection SpeedVPIVCI
A2pD030i.d22k
ADSL Link Up
2842
796
0
40

 Sky are saying I need to go throught BT to have the master socket of the first line moved.

Distinguished Sage
Posts: 50,590
Registered: ‎21-06-2010
0

Re: Second line with BT Broadband, first line broadband drops down too

you have two very similar lines with different suppliers one onADSLMAX up to 8mb service BT the other is an LLU service different technologies
sky's suggestion of moving the first lines master moved is rubbish and just going to cost you money for no good reason
you are not being capped because you have two lines

your noise margin on your BT line is higher than normal if you maintain 3 days stable connection then you can get the forum mods to reset your noise margin to the default 6 this will improve your speed however the sky line is down to them as are any repairs regarding broadband on it

john46 | BT.com Help Site | BT Service Status
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