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Simonstirling
Posts: 3
Registered: ‎18-12-2010
0

Sending emails from a Mac

I have recently bought myself a Mac. I have set up my normal email account (not BT) which is provided through my employers and am able to receive emails at home. Unfortunately I can't send emails from home which appears to be something to do with my Home Hub. I am certain that all the correct information has been entered as when I use another network the emails are sent without any difficulty. When I try and send I get the message:"Can't send the message using server mail.xxxxxxxx.xxx" My IT administrator can't help either!

 

I am largely hopeless on computers so any suggestions in easily understandable terms would be greatly appreciated.

 

Thanks

Expert
jjgraphics
Posts: 503
Registered: ‎24-03-2010
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Re: Sending emails from a Mac

Like many ISPs these days, BT block the sending of mail over their network via other ISPs' servers.

 

You must to send the outgoing mail via BT's mail servers. All that is necessary is to change the outgoing mail server for the address concerned and then register the address via BT. See:

 

http://btybb.custhelp.com/app/answers/detail/a_id/10903/kw/non-BT%20addresses/related/1

 

and 

 

http://btybb.custhelp.com/app/answers/detail/a_id/9960/kw/apple%20mail

 

Just substitute the BT server name for the outgoing server you currently have set up.

 

Welcome to the stress-free world of the Mac!

 

 

 

Aspiring Contributor
dinkola
Posts: 18
Registered: ‎17-12-2010
0

Re: Sending emails from a Mac

If using Mac mail program - you might get more info from the 'Connection Doctor', within the window menu while using the mail program.

Your IT administrator should be able give you many things to try to diagnose the program, like checking whether you can resolve the hostname or give you the ip address instead, etc.

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jjgraphics
Posts: 503
Registered: ‎24-03-2010
0

Re: Sending emails from a Mac

Please just see my post above. You don't need to worry about host names or need IT support.

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IanC
Posts: 1,655
Registered: ‎20-02-2010
0

Re: Sending emails from a Mac

 


jjgraphics wrote:

Like many ISPs these days, BT block the sending of mail over their network via other ISPs' servers.


No they don't.

 

BT are perfectly happy for it's customers to send mail through any other server. If that proves not to be possible, it's either because the user doesn't have access to that server (unlikely in this case, I think) or that the administrators of that server won't allow sending through it while connecting from BTs network.

 

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Outcast_Aussie
Posts: 394
Registered: ‎08-08-2010
0

Re: Sending emails from a Mac

[ Edited ]

It's nothing to do with your Home Hub.. It's to do with you not having mail.binternet.com in the smtp field (and authorised ticked) in your mail client

 

 

 

Ubuntu130.jpeg

An MSCE in computing is like having a McDonalds Certification in World Cuisine, pointless.
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IanC
Posts: 1,655
Registered: ‎20-02-2010
0

Re: Sending emails from a Mac

 


Outcast_Aussie wrote:

It's nothing to do with your Home Hub.. It's to do with you not having mail.binternet.com in the smtp field (and authorised ticked) in your mail client


 

While that will work, it's not the cause of the OPs problem. 

 

I don't have mail.btinternet.com configured in my email client, but I can send email just fine.  :smileyhappy:

Newbie
Simonstirling
Posts: 3
Registered: ‎18-12-2010
0

Re: Sending emails from a Mac

Thank you to all who have made suggestions. I am still struggling though! I spent a couple of hours with a BT help adviser last night and he could only suggest that there was a conflict with my server and the home hub and that it could only be resolved by my server administrator. I was surprised as I had had no problems sending emails when I was using my PC before I bought my Mac. I will try the btinternet.com route but that seems a slow and cumbersome method.

 

Any other suggestions?

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tommybobbins
Posts: 402
Registered: ‎22-09-2010
0

Re: Sending emails from a Mac

Hello Simon,

 

A good test on a Mac is to check you can physically make a connection to your SMTP server:

 

Open Finder->Applications->Utilities->Terminal

 

Type the following at the shell prompt:

 

telnet mail.xxxxxxxx.xxx 25

 

(Where the xxx's are presumably your outbound mail server). It should say "Connected to mail.xxxxxxxx.xxx".

 

If you make a connection to the server, then you can eliminate all problems with your connection. The problem lies in your Mail client setup and you need to verify what all the SMTP settings should be with your Network Admin/Hosting provider.

If you can't make a connection then it is either firewalled at the server end or you have the SMTP servername wrong and you should carefully check that you have the right SMTP server for that domain.

 

Hope this helps,

 

Expert
IanC
Posts: 1,655
Registered: ‎20-02-2010
0

Re: Sending emails from a Mac

 


Simonstirling wrote:

Thank you to all who have made suggestions. I am still struggling though! I spent a couple of hours with a BT help adviser last night and he could only suggest that there was a conflict with my server and the home hub and that it could only be resolved by my server administrator.

 

Mmm...

 

I was surprised as I had had no problems sending emails when I was using my PC before I bought my Mac.

 

Using the same SMTP server ? In that case, I suspect you've a setup problem in your email client.


Can you reach the SMTP server directly using telnet ? 

Does your mail software produce proper logs of the SMTP session ?  If it does, they should show exactly what the problem is.

 

I will try the btinternet.com route but that seems a slow and cumbersome method.

 

It shouldn't be necessary if you've used it OK before from a BT broadband connection.