Reply
Beginner
luditte
Posts: 11
Registered: ‎14-11-2011
0

Sloowww slowband can it be fixed

Here is my info for most of the day its .3 download .2 upload

 

I have a Master NTE5 Linebox ADSL Adaptor with just my router plugged in

 

 

 

 

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 1466 Kbps
  
0 Kbps7150 Kbps Max Achievable Speed
Download speedachieved during the test was - 1466 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6500 Kbps
Sage
john46
Posts: 41,605
Registered: ‎21-06-2010

Re: Sloowww slowband can it be fixed

Hi Welcome to the forums

If you post the full stats from your router

For homehub – type 192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.

This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Beginner
luditte
Posts: 11
Registered: ‎14-11-2011
0

Re: Sloowww slowband can it be fixed

Here is my router info

 

looks good but no real speed all day If i reset it it says the same except the connection time data etc.

 

 

Product Name:BT Home Hub
Serial Number:CP0722EH8CH
Software Release:6.2.6.E
Software Variant:BK
Boot Loader Version:2.0.5
Product Code:36143610   
Board Name:BANT-Z

 

 

 

Downstream7,616 Kbps
Upstream448  Kbps
Connection time0 days, 2:16:07
Data transmitted128.01 MB
Data received497.48 MB
Beginner
luditte
Posts: 11
Registered: ‎14-11-2011
0

Re: Sloowww slowband can it be fixed

more info after a little digging in the troubleshooting menu

 

Troubleshooting 
Information for Helpdesk agents  
Product NameBT Home Hub
Firmware Version6.2.6.E
Board VersionV10
ADSL Uptime0 days, 2:29:06
Bandwidth448 / 7,616
Broadband Username 
Wireless SecurityWEP-64
Wireless Channel1
FirewallStandard
445602312629Registered
VPI/VCI0 / 38
Line ProfileInterleaved
Wi-Fi CommunityNo
Sage
john46
Posts: 41,605
Registered: ‎21-06-2010

Re: Sloowww slowband can it be fixed

Which hub are you using we also need the attenuation and noise figures to get an idea about your connection
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Beginner
luditte
Posts: 11
Registered: ‎14-11-2011
0

Re: Sloowww slowdown can it be fixed

[ Edited ]

Its the white bt home hub no idea how to see any more info

its made for bt in china that one

 

 

Sage
john46
Posts: 41,605
Registered: ‎21-06-2010

Re: Sloowww slowdown can it be fixed

could you please do some further searching on your hub please we need the attenuation and noise figures
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Beginner
luditte
Posts: 11
Registered: ‎14-11-2011
0

Re: Sloowww slowdown can it be fixed

Well I got some more time to try ang get a ADSL service. here is my routher stats

 

I rembered last time this happened and my line speed went down the bt guy came and changed the cable on the wall outside my house on inspection today I was surprised that he had not used a new cable, he had used a 13 year old cable that ran around the back of my house to a 2nd line i once had connected for working at home years ago.

 

DSL Connection 
Link Information
    
Uptime:0 days, 0:01:50
Modulation:G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:448 / 7,616
Data Transferred (Sent/Received) [KB/KB]:94.00 / 31.00
Output Power (Up/Down) [dBm]:11.5 / 19.5
Line Attenuation (Up/Down) [dB]:17.0 / 31.0
SN Margin (Up/Down) [dB]:23.0 / 14.5
Vendor ID (Local/Remote):TMMB / ALCB
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):1 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):1 / 0
FEC Errors (Up/Down):0 / 0
CRC Errors (Up/Down):0 / 0
HEC Errors (Up/Down):0 / 0
Line Profile:Interleaved
Sage
imjolly
Posts: 37,700
Registered: ‎27-01-2010

Re: Sloowww slowdown can it be fixed

connection looks good and as fast as you get interleaved on adslmax

 

can you run btspeedtester and post the results to check your profile and download speed

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Beginner
luditte
Posts: 11
Registered: ‎14-11-2011
0

Re: Sloowww slowdown can it be fixed

DSL Connection 
Link Information
    
Uptime:0 days, 0:36:42
Modulation:G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:448 / 7,616
Data Transferred (Sent/Received) [MB/MB]:7.75 / 148.48
Output Power (Up/Down) [dBm]:11.5 / 19.5
Line Attenuation (Up/Down) [dB]:17.0 / 31.0
SN Margin (Up/Down) [dB]:23.0 / 12.5
Vendor ID (Local/Remote):TMMB / ALCB
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):1 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
Error Seconds (Local/Remote):1 / 0
FEC Errors (Up/Down):0 / 0
CRC Errors (Up/Down):0 / 0
HEC Errors (Up/Down):0 / 0
Line Profile:Interleaved

<script type="text/javascript">// generateTasks() // </script>

A BT  brand
 Software version: 6.2.6.E Time: 19/11/2011 22:54