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Beginner
Posts: 16
Registered: ‎15-05-2013
0

Re: Slow Steam Downloads (Gloucestershire)

I think this is what your looking for; 

 

 IP Profile for your line is - 2 Mbps

 

 

Distinguished Sage
Posts: 25,718
Registered: ‎27-01-2010
0

Re: Slow Steam Downloads (Gloucestershire)

[ Edited ]

polo53 wrote:

I think this is what your looking for; 

 

 IP Profile for your line is - 2 Mbps

 

 


That is what the problem is, you may have a stuck IP profile. I will move this thread to the ADSL board, so that more in-depth results can be looked at.

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Distinguished Sage
Posts: 25,718
Registered: ‎27-01-2010
0

Re: Slow Steam Downloads (Gloucestershire)

What are your ADSL Statistics ?

Then forum members can see whether your IP profile is stuck.

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Beginner
Posts: 16
Registered: ‎15-05-2013
0

Re: Slow Steam Downloads (Gloucestershire)

Sorry gents bit lost here. 

 

Stuck IP and all that makes no sense?

Distinguished Sage
Posts: 25,718
Registered: ‎27-01-2010
0

Re: Slow Steam Downloads (Gloucestershire)

Your IP profile is linked to your connection speed, but it can become stuck at a low value, which will make things slow.

 

Once you display your ADSL connection speed here, then its possible to determine if that is the problem.

 

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Distinguished Sage
Posts: 49,875
Registered: ‎27-01-2010
0

Re: Slow Steam Downloads (Gloucestershire)

can you run btspeedtester again but this time when first test completes run the diagnostic test and post all the results please

 

btspeedtester

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Beginner
Posts: 16
Registered: ‎15-05-2013
0

Re: Slow Steam Downloads (Gloucestershire)

 Download speedachieved during the test was - 2.14 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

 

Hope this helps, thanks for the reply :smileyhappy:

 

Distinguished Sage
Posts: 49,875
Registered: ‎27-01-2010
0

Re: Slow Steam Downloads (Gloucestershire)

certainly looks like profile stuck as it should be 7.15mb with your connection speed.  now need the adsl stats that Keith asked for to see connection time

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Beginner
Posts: 16
Registered: ‎15-05-2013
0

Re: Slow Steam Downloads (Gloucestershire)

Sorry for the slow reply gents, had to reset the router as the partner's father couldn't remeber his admin password. Anyway, hope that won't affect anything;

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 0:06:38
Downstream8,128 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeFast
Noise margin (Down/Up)12.3 dB / 22.0 dB
Line attenuation (Down/Up)5.0 dB / 3.0 dB
Output power (Down/Up)7.8 dBm / 11.9 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)1 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)1
Distinguished Sage
Posts: 48,290
Registered: ‎21-06-2010
0

Re: Slow Steam Downloads (Gloucestershire)

ok you now need to be able to show a 3/5 day stable connection and if your IP Profile has not risen automatically then the forum mods could intervene and carry out a manual IP Profile reset but they have to see a stable connection first
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