05-11-2011 0h27 - edited 05-11-2011 0h28
With slow broadband speeds I have had lots of input from BT. Most recently, on Tuesday I had a "broadband boost" engineer come out who made sure that the line speed coming into my house (3.5Mbps - high for around here) matched what was registering as the downstream linespeed on my router. Hooray! After the magic he worked (connecting to main socket, getting rid of dodgy phone extensions etc etc), I now had 3.5Mbps coming into my house, and the router in the house suddenly connecting at the same 3.5Mbps for the first time. I couldn't wait until the IP profile and broadband speed came up to match.
Not so. Since the success on Tuesday, the downstream linespeed showing on my router has steadily dropped from 3.5Mbps to the point where it's Friday and now at 1Mbps. That makes me think that instead of increasing my IP profile to match my downstream line speed, and giving me faster broadband, BT's systems have instead somehow 'choked' or reduced the line speed coming into my house.
Does anyone know how I can get BT to increase the line speed back up to the 3.5Mbps it was earlier this week? Can they flick a switch somewhere? I am hoping that if they set the line speed higher then my IP profile and broadband speed might start to drift upwards as well.
Does anyone out there in forum-land have any clues about this? I've done a lot of reading on the internet and on the forum but am yet to find something that helps. What I want to know is whether they can increase the downstream line speed coming into my house. 1Mbps on Friday seems pretty darn slow when it was 3.5Mbps on Tuesday...
Thanks in anticipation...
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on 05-11-2011 0h32
on 05-11-2011 0h45
on 05-11-2011 1h32
on 08-11-2011 10h04
Do you think the 72 hours is 72 'real' hours, or 72 working hours?
|0 Kbps||1000 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 894 Kbps|
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Your DSL Connection Rate :1184 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
on 08-11-2011 10h18
the 72 hours is not fixed but just a rough guide - just need to wait but if in doubt send another email
on 08-11-2011 10h52
Do you know whether they send an acknowledgement email once the query has been submitted (because I never had one of those)? That's what has had me wondering whether the query has gotten through...
on 08-11-2011 15h10
Have just heard from mods. They tell me they have ordered a re-set of my hub - so that part of the process looks to be working!
You must have friends in high places...
on 08-11-2011 15h29
on 14-11-2011 15h08
Mods told me they would order re-set. After a few days noise is still higher than the default (we had 1-2 power cuts) but, as a result of the re-set, noise has indeed reduced. Downstream line speed has increased. IP profile has increased. Download speed has increased! From I think 400-800kbps previously to 1,800kbps now.
That counts as success - thank you. Ordering the reset from the mods (which eventually got noise down, eventually line speed up, evenutally IP profile up) has doubled download speed from unacceptable to pretty much acceptable for our neighbourhood.
|0 Kbps||2000 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 1811 Kbps|
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :2752 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps