on 20-11-2016 13h51
I have recently had a lot of issues with my line dropping which now seems to be resolved by having an engineer check everything from my router to the exchange and replacing equipment at the exchange. When I said the upload speed was slow he said that it may be capped by software as the connection was fine. Below are my statistics, I have already asked the online chat for help and he reset the line but it has had no effect even after a reboot. I have the same issue on multiple PCs.
Home hub 4 stats:
18:17:39, 15 Nov. ( 110.600000) ETHoA is up - VPI: 0, VCI:35
18:17:39, 15 Nov. ( 110.600000) DSL is up
18:17:37, 15 Nov. ( 109.170000) DSL noise margin: 27.60 dB upstream, 6.00 dB downstream
18:17:36, 15 Nov. ( 108.250000) DSL line rate: 443 Kbps upstream, 16408 Kbps downstream
The download speed is fine. I know it says up to 1Mbps upload but I have connected faster than 440kbps in the past, can you help please.
Solved! Go to Solution.
on 23-11-2016 22h24
on 23-11-2016 23h16
Trust me I have had engineer after engineer sorting my line out, they even charged me £129 for one visit that I got half back (apparently BT engineer notes are infallible). I have had them try line tests, exchange cables, dig out the ants from outside the house, check all the cabinets and lines from my router to the filter to the exchange and back again.
There aint no line fault.
The engineer who was here from 7:30amd to 5pm said I my upload was being ruled by a limit, not the hardware.
When I moved here 6 years ago they forgot to upgrade me when ADSL2+ came out, I had to ring to get it upgraded as my neighbour said my speeds were slower than his.
Please look at my configuration rather than the line as I have lost the will to live when it come to BT broadband.
on 24-11-2016 11h08
Even though you're on an ADSL2+ line now it sounds like your upload has been changed to up to 448 kbps. It would explain the results you're getting. We're limited in what we can do in regards to upload speeds but we'll take a look into it for you. You can reach us by clicking on my user name and then on contact the mods. It'll take us a few days to pick it up but we will be back in touch.
21-12-2016 9h59 - edited 21-12-2016 10h00
on 21-12-2016 19h01